About the Role Here at Pilbara Ports, we want to help our communities and customers thrive. We know our success is defined by the success of the communities in which we live and work – this ethos lies at the heart of what we do. We are committed to advancing an inclusive and diverse workplace culture where people feel engaged, included, valued, and respected. We are proud of the talent and diversity of our workforce - our people are key to our current and future success. This is a great opportunity to be part of the world’s largest bulk export port authority, encompassing the operating ports of Ashburton, Dampier, Port Hedland and Varanus Island, and five future port sites. You will be responsible for the effective provision of level 1 and 2 ICT support services across Pilbara Ports. The position is also responsible for coordinating business applications, ICT, procurement and asset management. This position reports to the Technology Service Desk and CGR Superintendent and requires strong technical support experience, along with the maturity to work independently and collaborate confidently with teams across different levels and departments within the organisation. About You This role will suit you if you enjoy diversity, seek out opportunities for growth, and connect with Pilbara Ports' values of Safety, Excellence, Teamwork, Integrity and Care. Your previous experience troubleshooting level 1 and level 2 requests across Windows 11 and Microsoft Office 365 will contribute to your success in this role. You will be the type of person who is a team player who participates in and encourages a strong customer service orientated culture. The Benefits Our employees are rewarded with a range of benefits which include: 13% superannuation 5 weeks annual leave 14 weeks paid parental leave Housing, Electricity & Water provided - you will pay no more than $105 per week Relocation Assistance Access to training and development opportunities Access to Employee Assistance Program for you and your family Employee and Service Recognition Reward Programs Height adjustable desks and ergonomic assessments Free skin checks and flu vaccinations Corporate and PPE uniform provided Job Description Form - Senior Technology Service Desk Officer