Job Overview
We are seeking a Client Experience Librarian to join our team. The role involves providing exceptional customer service and ensuring client needs are met to agreed standards and timelines.
* Clarify expectations and respond promptly to client requests, queries, or complaints to ensure client needs are met to agreed standards and timelines.
* Consult with available sources to gather relevant information and seek the expertise and advice of other people as appropriate.
* Adhere to operational guidelines to enable and support the delivery of services.
* Ensure a high-level of customer service, adhere to all quality requirements and participate in reviews of work practices to identify opportunities.
* Deliver effective and efficient services to customers by resolving enquiries and providing appropriate information resources at the point of need or referring where necessary.
Required Skills and Qualifications
* Completion of a Degree and/or postgraduate qualifications in library and information science conferring eligibility for Associate membership of the Australian Library and Information Association or an equivalent combination of relevant experience and/or education/training.
* Demonstrated experience in front-line customer service with a commitment to excellence in customer service.
* Demonstrated experience in using various software applications and library operating systems.
* Understanding of the services offered in an academic library.
* Demonstrate the ability to exercise sound judgment, initiative, diplomacy, tact and discretion as well as proven experience handling sensitive and personal information in a confidential and appropriate manner.
Benefits
Our organization values diversity and aims to build an inclusive environment that champions, embraces and respects differences. You will have access to benefits such as ongoing learning and development opportunities, flexible working arrangements, and more.