The Leader is responsible for leading and managing a Terri Scheer Claims Team to deliver a sustained level of service to customers, both Landlords and Property Managers, ensuring Code of Practice time frames are consistently adhered to and settlement is in line with Policy Wordings.To actively participate in the achievement of strategic business goals.Key Responsibilities include:Providing exceptional leadership, support, mentoring, and direction to the Claims Team.Meeting or exceeding individual and team Score Card objectives.Developing a high-performance culture within the team, including one-on-one training for new staff.Driving and maximizing productivity at both individual and team levels.Building effective relationships with team members, internal and external customers, and stakeholders.Demonstrating Suncorp Leader Profile behaviors by leading by example.Taking responsibility for personal development plans and professional learning goals.Contributing to the efficient functioning of the team to meet organizational objectives.Ensuring claims settlements are applied appropriately through training and monitoring.Monitoring and reducing potential leakage via claim review processes.Reducing claim costs by improving processes for greater efficiency.Minimizing expenses by ensuring timely action on recoveries.Driving a positive risk culture and adhering to risk governance frameworks.Ensuring compliance with laws, regulations, industry codes, and standards, reporting breaches as needed.Maintaining strong relationships with Technical Service Advisors and IDR Teams for fair settlements.Claim payment authority up to $1,000,000.Adhering to TS Claims Team Service Level Agreements to ensure a superior customer claims experience.Collaborating with Claims Leaders and stakeholders to ensure timely support.Responding effectively to customer inquiries and complaints.Monitoring Geneysis queue reports to ensure team availability.About You:At least 2 years of leadership experience.Self-motivated and disciplined.Knowledge of the market and industry.Strong organizational and time management skills.Excellent planning and communication skills.Understanding of compliance requirements.Key Capabilities:Thorough knowledge of TS business operations and strategic objectives.Understanding of NURV operating system.Willingness to work within Suncorp policies.Ability to quickly absorb and communicate technical information.Self-motivated, responsible, and accountable.Goal-oriented with a sense of urgency and commitment to quality.Ability to identify and address skill gaps.Make timely, quality decisions under pressure.Proactive problem-solving skills.Excellent organizational and time management skills.Strong written and oral communication and interpersonal skills.Ability to motivate staff and influence positively in a busy environment.Effective team player.Ability to develop and execute personal and team development plans.Proficient in PC and database applications.What We Offer:Insurance product discounts and offers.Flexible working arrangements, including paid parental leave and emergency leave.Support for ongoing education and career development.Community involvement opportunities such as payroll giving and volunteer leave.Employee assistance programs and a dedicated employee council for work/life balance.Employee benefits | Suncorp GroupWe value diversity and inclusion, creating a culture where everyone feels valued, connected, and able to thrive. We promote flexible work, career growth, and internal mobility, fostering strong relationships within our teams and with our customers.
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