Are you passionate about delivering exceptional customer service and thriving in a collaborative team environment? A leading organisation in the premium consumer goods sector is seeking a dedicated Customer Service Officer to join their dynamic team. We are ideally looking for someone to start ASAP! Key Responsibilities: • Provide outstanding customer support via both phone and email • Efficiently manage a high volume of complex customer orders using an ERP system • Monitor order progress, troubleshoot issues, and ensure timely and accurate delivery • Collaborate with internal teams to optimise order fulfilment processes • Assist with warranty and after-sales support About You: • Previous experience in a customer service role is a must, even better if this is within a B2B environment • Strong communication and problem-solving skills • Ability to multitask and prioritise in a fast-paced environment • Great attention to detail • Experience with Microsoft Dynamics 365 is advantageous Benefits: • WFH 1 day a week – following your 6-month probation • Comprehensive training on offer • Career Progression Opportunities • Supportive and inclusive work culture • Enjoy generous staff discounts & exclusive benefits Apply Now – Click the link to submit your application or contact Todd Elliott on 03 9535 2111 for a confidential discussion.