Overview
Join to apply for the Guest Service Agent - Voco Kirkton Park Hunter Valley role at Bendigo Advertiser
Position: Part-Time Guest Service Agent
Voco Kirkton Park Hunter Valley is a luxury boutique hotel set on an intimate 70-acre estate, ideally situated at the gateway to the finest vineyards of the Hunter Valley.
What You Will Do
* Kicking off truly memorable guest experiences with the warmest of welcomes.
* Acknowledging IHG One Rewards members and returning guests in person or over the phone.
* Taking, managing, and receiving payments for guest bookings.
* Making the check-in and check-out process feel swift and seamless.
* Staying one step ahead of our guests' needs to anticipate requests and offer tailored recommendations.
* Being our guests' trusted contact – helping with everything from bill issues to restaurant recommendations.
The Ideal Candidate Will Have
* Previous experience in a Front Office position or with Opera (PMS) is highly regarded.
* Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
* Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
* Fluency in the local language - extra language skills would be great, but not essential.
* Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills.
We Are Looking For Someone Who
* Can work a rotating roster, including shifts on weekends and Public Holidays. Availability to work evenings (3pm – 11pm) is highly advantageous.
* Full Australian Drivers Licence to provide valet parking services.
* Has the legal right to work in Australia without any limitation or hour-restriction as well as holds a current police clearance (not older than 6 months).
What We Offer
* Duty Meal provided on shift
* Uniform supplied
* Paid birthday leave
* Paid parental leave scheme
* Free onsite parking
* Staff Celebration Events
* Colleague discounts across IHG Hotels in Australia and worldwide
* A broad colleagues discounts platform for brands and retailers
* Career development programs
IHG supports wellbeing and belonging through its myWellbeing framework to help you grow both inside and outside of work.
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