Precise Plumbing & Electrical – Welland SA
Precise Plumbing & Electrical – Customer Care Representative
Precise Plumbing & Electrical is a leading South Australian plumbing, electrical and air conditioning maintenance provider.
Due to continued growth, we're seeking an experienced and empathetic Customer Care Representative to join our Customer Care team.
Casual and permanent positions are available.
Our Customer Care department plays a pivotal role in ensuring our customers receive a premium level of service.
We're looking for someone with a can-do attitude who can quickly build rapport, genuinely cares about people, and has experience in a similar customer-facing role.
Key Responsibilities
Answer all incoming calls in a professional, warm and efficient manner
Listen empathetically and confidently guide customers through their enquiry
Receive and process job bookings accurately and efficiently from:
Online bookings
Emailed work orders
Web-based chats
Use inbound call opportunities to identify and convert sales where appropriate
Make outbound calls relating to specific sales and marketing campaigns
Develop strong relationships with customers and demonstrate how we can add value to their home or business
About You
Proven experience in a customer service or call centre role
Strong customer service skills with a genuinely empathetic approach
Excellent telephone manner with clear and confident communication
Ability to stay calm, patient and solution-focused when customers are stressed or upset
Effective written and verbal communication skills
What We Offer
Casual and permanent opportunities to suit your circumstances
Supportive, friendly and professional team environment
Stable, growing South Australian business with a strong reputation
If you're passionate about helping people and enjoy being the reassuring voice on the other end of the phone, we'd love to hear from you.
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