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We are seeking a passionate, highly capable and results-driven Office Manager to join
our dynamic team in Aya Family Healthcare After Hours Clinic.
As our Office Manager, you will be at the forefront of driving profitability and growth of Aya Family Healthcare After Hours Clinic. You will play a pivotal role in guiding a team of exceptional Nurses &Medical Receptionists and collaborate with the Doctors & Co. management team in supervising the clinic.
If you have a passion for driving results and empowering teams, then we are excited to have you on board immediately
You will be responsible for:
Leadership & Management
Healthcare Compliance & Regulations Knowledge of healthcare laws and
accreditation requirements.
Team Leadership Leading multidisciplinary teams, including doctors, nurses,
and administrative staff.
Crisis & Emergency Management Handling medical emergencies, staffing
shortages, and operational disruptions effectively.
Operational & Organisational Skills
Patient-Centered Management Ensuring smooth patient flow, appointment
scheduling, and high-quality patient care.
Process Optimisation Streamlining workflows to reduce wait times and improve
efficiency.
Resource Allocation Managing medical supplies, staffing, and facility
maintenance efficiently.
Communication & Interpersonal Skills
Healthcare Communication Liaising between medical staff, patients, and
external stakeholders.
Conflict Resolution Addressing disputes among staff, handling patient
complaints professionally.
Cultural Sensitivity & Compassion Understanding diverse patient needs and
maintaining empathy in healthcare interactions.Financial & Business Management
Budgeting & Cost Efficiency Managing operational costs, insurance claims, and
financial planning.
Revenue Cycle Management Overseeing billing, coding, and reimbursement
processes.
Vendor & Contract Negotiation Procuring medical equipment and services at
competitive rates.
Monthly Targets and budgets ensuring clinic operation is consistent with the
monthly target and budget.
Health promotion and prevention ensuring clinic is optimising its health
promotion and prevention strategies to improve outcomes for patients on monthly
basis, consistent with group management objectives.
Technical & Analytical Skills
Healthcare IT & EMR Systems Medicare items and billing software.
Data-Driven Decision Making Using patient and operational data to improve
healthcare services and efficiency.
Quality & Risk Management Implementing protocols to reduce medical errors
and enhance patient safety.
Adaptability & Problem-Solving
Regulatory Changes & Compliance Keeping up with evolving healthcare policies
and adapting accordingly.
Crisis Management Responding to public health emergencies, pandemic
preparedness, and facility issues.
Continuous Improvement Driving innovation in patient care, workflow efficiency,
and staff performance.
To be successful in this role, you will ideally have:
Exceptional leadership and motivational skills to inspire and empower nurses and
medical receptionist to deliver exceptional performance in managing clinics Excellent analytical skills with the ability to interpret data to inform strategic
business decisions
Prior Office Manager experience of minimum 2 years
Prior experience in the medical & health field is highly preferred
A collaborative and solution orientated mindset with a focus on continuous
improvement
Excellent communication and negotiation skills with the ability to cultivate lasting
relationships
An advocate for safety, compassion and active listening in the workplace
Prior experience in the use of relevant software Pracsoft, Medical Director and
Best Practice.
Experience with specific social groups serviced by practice, such as adolescents,
aged care, migrant or refuge groups, Aboriginals, and Torres Straight islanders,
etc.
Experience CPR/Triage training
Prior training and/or experience in management of emergencies, handling
complaints, Medicare & health funds, basic infection control, safe handling &
disposal of medical waste etc
About Us:
Doctors & Co. is a leading healthcare provider dedicated to delivering exceptional
medical services across Australia. Our commitment to excellence, innovation, and
patient-centric care sets us apart in the healthcare industry. We are a team of dedicated
healthcare professionals who are committed to improving the lives of those we serve.
Our organisation believes in providing compassionate care that is tailored to the
individual needs of each patient.
Get in touch
If you would like to know more about this role/clinic, please leave your details below by
clicking on apply now or alternatively please send your CV to hr@doctorsandco.com.au
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Part-time
Job function
* Job function
Administrative
* Industries
Medical Practices
Referrals increase your chances of interviewing at Doctors&Co by 2x
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