This is a Mini Contact Centre; Customer Service - Full Time - Rowville role with GPC Asia Pacific based in Melbourne, VIC, AU GPC Asia Pacific Role Seniority - junior More about the Mini Contact Centre; Customer Service - Full Time - Rowville role at GPC Asia Pacific Supporting a dynamic internal team with retail related enquiries Entry level role with lots of support & training State of the art office with on site parking & top $$$ Inbound phone-based customer service/admin. Support internal & external customers with general enquiries business ops. Rowville Mon-Fri. Due to growth and internal promotion we’re excited to invite you to apply for this Customer Service role (no sales involved). We title this role "Customer Service Representative", with the position being based in Rowville. We have a new position that forms an important part of our customer service team. The roles involve responding to enquiries from our own team members, and some from the public. Versatility and flexibility are required, as you move from phone-based support, to completing some operational administrative tasks too. This is a full-time position that will work Monday to Friday each week, with a 5.30pm finish time. Incoming enquiries can relate to all aspects of retail, trade, systems, promotions, and more. This is a fun, fast paced role, where you get to build rock solid relationships with stakeholders, as well as getting involved in a variety of process administration and continuous improvement initiatives. With no two days the same, this is the perfect role for anyone looking to kickstart a career in an office bound role. Duties Inbound phone based enquiries Email based enquiries General administration support Customer service Problem solving Complaints resolution To Be Successful You Will Have Exceptional customer focus Strong computer skills Ability to navigate between screens & systems quickly Solutions focus A positive attitude and a true team spirit Availability - Monday to Friday Some of the reasons we love working at GPC & Repco: Attractive product discounts across all GPC Asia Pacific businesses: Repco, NAPA, AMX, McLeod's Accessories, and more An inclusive team environment; our team are important members of GPC The opportunity to join a progressive global company that continually strives to remain the number one in the automotive aftermarket Ongoing training and career development; we genuinely care about supporting you to reach your full potential Discounts internally and with external partners including health providers We proactively support our working parents in a variety of meaningful ways, and our parental leave top-up allowance is one of the ways we do this Paid volunteer leave allowing you to give back to your chosen charity/community organisation About Us Movement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand and South East Asia. Our iconic brands include Repco, NAPA, McLeod Accessories and Motion Industries. Yet we are more than just a parts and service company. We propel people forward. With over 8000 team members in Asia Pacific, and 60k globally, being part of Genuine Parts Company won’t leave you standing still. Reach is key to our success. Learn more about our business online at www.gpcasiapac.com Thank you for your interest in becoming part of GPC Asia Pacific. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the GPC Asia Pacific team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Responding to inbound phone-based enquiries ✉️ Managing email-based enquiries ️ Providing general administration support Key Strengths Exceptional customer focus Strong computer skills ️ Solutions focus Positive attitude Team spirit ️ Availability - Monday to Friday A Final Note: This is a role with GPC Asia Pacific not with Hatch.