Mantra Broadbeach on the Park is nestled in the heart of Broadbeach located within walking distance to the light rail and overlooking Victoria Park with a vast dining hub and its feet. The property consists of one, two and three bedroom apartments for guests to experience. A stone-throw away from Pacific Fair Shopping Centre where you can shop till you drop or find the perfect spot on the beach to relax, play beach sports and more on your days off
Purpose
As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.
Base rate of $26.70ph from Monday - Friday Saturday $33.38ph, Sunday $40.05ph and Public Holidays $60.08ph
Primary Responsibilities
* Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
* Confidant in communicating with guests and colleagues to ensure cohesive collaboration
* Conquer challenges alongside guests, transforming dilemmas into success stories
* Promote hotel amenities and services by having a deep understanding of products and offerings
* Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
* Display proficiency in accurately handling reservations and managing guest accounts
Skills and Experience
* Innovative approach to exceeding customer service expectations
* Skilled at collaborating within teams, as well as working independently
* Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
* Proficiency in both written and verbal communication
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