Greencross Animal Referral Hospital is seeking a skilled and customer-focused individual to join our busy Customer Care team in Canberra. The successful candidate will provide excellent service, answer calls, schedule appointments, process payments, and support our team of Specialists, Veterinarians, and Nurses.
Key Responsibilities
* Provide exceptional customer service as the first point of contact
* Manage a high volume of switchboard calls
* Schedule appointments efficiently
* Process payments accurately
* Support administrative tasks
* Collaborate with our Specialist, Veterinary, and Nursing teams
The ideal candidate will have strong communication skills, be able to work under pressure, and possess the ability to multitask effectively.
Essential Attributes
* A commitment to delivering outstanding patient care and staff interactions
* Resilience and calmness during challenging periods
* Ability to prioritize tasks and manage workload efficiently
* Enthusiasm and positivity towards work and colleagues
* Excellent personal presentation
* Proficiency in Microsoft Office tools