We are looking for experienced Front Office Attendants to join the team on a full‐time basis. This role works in a fast‐paced, highly interactive environment, ensuring that all guests, visitors and VIPs receive the highest levels of service during their stay, while collaborating with departments such as Gaming, F&B, Bell Services, Housekeeping and Concierge.
Key Responsibilities
* Checking in and checking out guests, ensuring smooth front‐desk operations.
* Allocating rooms and escorting guests to their destination as required.
* Confirming and processing accurate payments.
* Using the Opera PMS system to accurately enter guest information and maintain up‐to‐date visit history.
* Providing tailored and elevated guest experiences, including organising taxi / limousine services.
* Building quick and genuine rapport with guests and visitors.
Qualifications
* Demonstrated experience in a front‐office, reception, or guest relations role.
* Unrestricted Australian working rights or a valid visa allowing full‐time employment.
* Availability to work across a 24/7 rotating roster (weekdays, weekends, evenings, overnights and public holidays).
* Knowledge of Opera Property Manager System (highly regarded).
* Experience in a fast‐paced, premium, and customer‐first environment.
* A guest‐focused mindset with a commitment to going above and beyond.
* Strong communication skills and ability to manage multiple tasks in a busy environment.
* Immaculate presentation and grooming standards.
Benefits
* Full‐time, permanent opportunity at Sydney's most luxurious property.
* Tailored uniform, laundered each shift.
* Complimentary meals at the on‐site staff restaurant (hot options, salad and sandwich bar, fruit and pastries).
* Generous discounts across all Crown hotels and restaurants Australia‐wide.
* Ongoing coaching, training and professional development.
* Opportunities to take part in Crown's group‐wide recognition and awards program.
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