The Company We're looking for a proactive and driven Junior IT Analyst to join our client's team. In this key role, you'll provide vital support for core HRIS systems while contributing to projects across their LMS and intranet platforms. As a front-facing position, you'll collaborate closely with a range of stakeholders, playing a hands-on role in driving transformation initiatives and ensuring seamless, ongoing support across the business. Responsibilities: Deliver and manage the HR systems training program for all new HR team members. Oversee the internal HR and Payroll ticketing system (ManageEngine), ensuring timely and effective resolution of tickets. Monitor ticket queues to ensure service levels (SLAs) are met and maintained by the team. Process people data changes in the HR system as requested by the Payroll team. Coordinate small-scale HRIS projects, such as intranet enhancements and system improvements. Develop and maintain user-friendly how-to guides and process maps to support process enhancements and new system functionalities. Create and regularly update training materials for the HR system. Ensure compliance with data privacy and security regulations. Identify opportunities for innovation through new technologies and improved processes. Develop and implement standardized procedures and supporting documentation. Expectations: Proven experience working with SuccessFactors Employee Central or comparable HRIS platforms. Understanding of project management methodologies and principles. Skilled in managing ticketing systems or handling multiple requests within a business-as-usual (BAU) environment. Strong problem-solving abilities, with a track record of resolving issues quickly and effectively through timely analysis and action. Capable of juggling multiple priorities while consistently meeting deadlines and delivering high-quality results. Meticulous attention to detail with a commitment to accuracy. Analytical and solution-oriented mindset with a focus on continuous improvement. Salary/Benefits: $70,000 - $90,000 Super Apply Today Learn more about our Brisbane recruitment services: https://www.roberthalf.com.au/brisbane By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.