We are looking for an enthusiastic Sales Administrator to join our Dubbo team.
What you will be doing:
* Deliver industry leading service by proactively reviewing and monitoring jobs then communicating updates to customers.
* Be responsible for ensuring timely sequenced site, maintaining appointment bookings to meet and maintain service levels.
* Answer internal and external customer enquiries via multiple methods including face to face, system requests and email
* Facilitate vehicle inspection (Digital and/or Onsite) and capture required images of the customer's vehicle to enable accurate estimating.
* Support customers with general repair related enquiries throughout their customer experience journey.
* Receive and manage customer complaints.
Requirements:
* Strong oral and written communication skills.
* A valid & current Australian Drivers' license
* Ability to work in a fast-paced environment
* Organisational skills with the ability to prioritise key tasks
* Problem solving
* Complaint handling
* Team player
Why join the Motorserve team?
* People First: We put our people at the heart of everything we do—your safety and wellbeing come first.
* Exclusive Perks:As part of the IAG family, enjoy up to 50% off insurance (car, home, travel), discounts on NRMA holiday parks, complimentary roadside assistance, and discounted repairs and servicing.
* Career Growth: At Motorserve we are big on developing our people. We love to see our employees learn, grow, and move up with clear pathways to progression.
* Bonus & Incentives: Get rewarded for referrals with up to $1,000 cash bonuses, plus an annual performance bonus.
* Work-Life Balance - No weekend workbecause we know life exists outside the workshop.
* Supportive Culture -Access our 24/7 Employee Assistance Programfor you and your family whenever you need it.
Ready to Step Up?
This is more than a job—it's a chance to learn, grow, and be part of a trusted brand that invests in its people.
Apply now and start your Motorserve journey