Overview
Dynamic Work Environment
1 x Permanent and 1 x 12-month Fixed Term Opportunity
Based in Sydney – Rozelle
You're someone who wants to create outcomes that have a real impact on the people of NSW. Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.
Responsibilities
* Deliver high quality, team based customer service across a wide range of NSW Maritime products and services, including processing and managing mooring applications, issuing aquatic licences, overseeing boat code activities, processing infringements, and supporting outsourced transactions such as boat driver licences and vessel registrations. Assist with additional operational tasks as required.
* Provide phone support and high quality customer service across the full range of NSW Maritime products and services, ensuring best practice delivery and consistent product knowledge.
* Support the 7 day call centre function within Transport for NSW Maritime offices.
* Provide administrative and back office support for on-water activities, including information management, data entry, and maintaining accurate database records.
* This is a Monday–Friday position working 35 hours per week; however, occasional weekend and public holiday work may be required to meet operational needs.
What you will need
* You are an excellent communicator who thrives in a large team environment while also being capable of working independently. You consistently deliver a high level of customer service and can confidently prioritise and manage your workload without compromising attention to detail.
* Strong proficiency in Microsoft Office applications—particularly Word, Excel, and Outlook—and comfort navigating and completing tasks within Microsoft based systems.
* You value being part of a diverse, supportive, and forward thinking team culture. If you are a customer service star who enjoys helping and educating others, and you have a real interest in recreational boating in NSW, we'd love to hear from you!
* We currently have two opportunities available — 1 x permanent role and 1 x up to 12 month fixed term contract — both based onsite in Rozelle, Sydney. For the first six months, you'll be required to work onsite full time to complete training. After this period, the role will transition to a hybrid arrangement, combining work from home with onsite days in Rozelle in line with Transport's hybrid working policies. The starting salary is Transport Maritime Officer Grade 3, with a base salary of $77,627 per annum, plus superannuation and leave loading.
Who we are / Join us
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers. Flexible work options may be available. Learn more via Flexible work options and policy.
Apply
Applications close 11:59 PM Sunday 15 February 2026
For more information about this role, please contact MARCIA.PINTO2@TRANSPORT.NSW.GOV.AU.
Aboriginal people and people living with disability are supported throughout the recruitment process and at work. We encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Learn more about how to apply via Our recruitment process | Transport for NSW
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