OUR PURPOSE IS ‘TO PROTECT’WE CARE, WE WORK TOGETHER, WE MAKE A DIFFERENCECustomer Support OfficerFixed term 2 year contract | Full time 7.25 hr days Monday-FridayOffice based role in Singleton with onsite parkingAdvantageous benefits with a busy and friendly team environmentAbout the role:In this role, you will provide valuable and productive administration and customer service support to the Coal Services Health business unit. With your ability to work independently and multitask, you will manage a busy reception area in our Singleton office. You will be respectful towards customers and have a strong understanding of privacy and confidentiality guidelines to be able to accurately respond to queries and report requests.Your main responsibilities will include:Reception duties including being the first point of contact for customers and/or clientsCoordinate the day-to-day running of the office by managing calendars, scheduling appointments and ensuring all bookings run smoothly and on timeAddress any incoming emailsMaintaining accurate information and file managementAbout you:Your education, experience and skills will include:HSC or TAFE equivalentCert III in Business Administration (desirable)Previous administration experience (required) preferably in a reception areaExperience in a medical practice or scheduling and appointment allocation (desirable)Ability to work in a team and independently with a focus on customer service excellenceCompetent in the use of Microsoft Office, particularly Word and ExcelFriendly and professional outlook combined with a strong work ethicDiscretion and the ability to keep information confidentialStrong attention to detail and excellent communication skillsDemonstrated behaviours aligned to our company values and culture - we care, we work together, we make a differenceWhat we offer:Check out our Benefits page to learn more about our Employee Value Proposition!Friendly and supportive team culture7.25-hour days, Monday to Friday5 weeks annual leave plus 20% leave loading. 18 days personal leave & 3 days family and emergency leavePaid Parental Leave for permanent employees (super paid on paid parental leave)Additional company holidays at Easter and ChristmasAccess to onsite gym and onsite parkingReward and Recognition program to celebrate your successRetailer discounts through Smart Spending AppAccess to Employee Assistance Program and novated leasingAbout us:Coal Services is a Specialised Health and Safety Scheme that provides an integrated suite of services to help identify, assess, monitor, and control many risks inherent in the NSW coal mining industry. Our preventative and responsive services in the areas of workplace health and safety, workers compensation, emergency response and training help to deliver on our purpose, 'to protect'. Our purpose, vision and values are aligned to focus on the safety and health of our industry and its workers.Permanent roles are open only to Australian and New Zealand Permanent Residents or Citizens. Visa holders with unlimited right to work in Australia will be considered for Fixed Term Contracts.Successful applicants will be required to complete a satisfactory background check (including criminal history, references and Covid vaccination) prior to commencement of employment.We take our responsibility to protect the industry that we work in very seriously. Our people, Customers and Community safety and wellbeing are priorities for us.To apply:Please complete your details, click ‘apply for this position’ and attach a copy of your Cover Letter and Resume.Applications close 25 April 2025. Please note applications may be shortlisted and progressed prior to the closing date.
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