Location: Melbourne | Eastern Metropolitan
Job type: Full time, Part time
Organisation: Monash Health
**Salary**: Salary not specified
Occupation: Administration/Secretarial, Communications, Marketing and Media, Finance, Health and Allied Health, Human Resources, Information Management, Procurement
Reference: 63931
**About Monash Health**
**About the Role**
We currently have a Full Time and Part time Ongoing opportunity at Clayton Hospital.Shifts will be Monday to Friday and roster start and finish times may also change to assist with leave cover throughout the period.
**A Day in the Life**
You will be responsible for ensuring the patient experience is second to none and patients are treated with respect and dignity while seeking the support and services of Monash Health. Creating an excellent first impression of Monash Health, you will provide a friendly, courteous and professional greeting to all visitors to Specialist Clinics Outpatients either by telephone or in person, and to support them in relation to the purpose for their contact and/or visit. Typical daily duties will include:
- Provide a friendly, courteous and professional greeting to all visitors/patients.
- Answer and assist incoming callers in a friendly, courteous, and professional manner at all times.
- Ensure appropriate standard of presentation and maintenance of reception area.
- Maintaining a high level of customer service at all times
- Ensure all outpatient activity is accurately captured and data including VINAH data requirements meet required standard and regulation.
- Collaborate with the implementation of new processes.
- Demonstrate respect and support towards other team members.
**What you bring**
Communication skills and teamwork are extremely important in this role as you will be working in a diverse team. You are a proactive and experienced healthcare administrator who enjoys working in a fast paced environment. Working in a hospital environment doesn't faze you and you are able to maintain and demonstrate integrity, compassion, accountability, respect and excellence. You will also demonstrate:
- General clerical and/or administrative skills
- Medical terminology knowledge
- Excellent computer skills and a willingness to learn new software packages.
- Knowledge of iPM or similar patient management systems
- The ability to adapt in a changing environment to meet demands.
- Friendly and helpful customer service and communication skills
- Proven organisational skills and can work autonomously.
- Demonstrable ability to manage a range of administration responsibilities across a number of areas.
- A quality focus whilst ensuring work is completed within the required timeframes.
- A flexible approach to staggered start and finish times
As well as advanced verbal, written and interpersonal skills involving good use of English are required. Time management skills are essential, including capacity to prioritise effectively to meet the requirements of the position.
**In return,**
Ours is a connected team with strong shared values and an unwavering commitment to excellence. Ours is also a highly skilled, collaborative, and welcoming team where the only limit in your career is you. There is no better time to join us and here's just a few reasons why:
- Access to Monash Health in-house learning portals to further expand your skills and knowledge base
- Avenues to further develop your leadership and project management skills
- Mentorship and career guidance
- Competitive salary
- 5 weeks of Annual Leave
- Salary packaging
- Opportunity to experience various teams
- On-going supervision and professional development
In addition, you will have access to benefits including salary packaging to increase your take-home pay, access to on site staff car parking and gym, uniform and a comprehensive Employee Assistance Program (EAP).
**How to Apply**
Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity, and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.
Offers of employment can only be made once all required probity checks have been completed.? These include:
- reference checks;
- a clear Police Check conducted within the last three months;
- a current Victorian Employee Working with Children's Check (or proof of payment for same);and
- proof of immunisation.
- Search our Facebook community "Nursing and Midwifery Careers at Monash Health" to be a part of an online group: keep updated with recruitment tips and opportunities at Monash Health._
Monash Health is a great place to work so come join The Specialist Consulting Clinic!