Job Description:
A Registered NDIS Provider is seeking a skilled professional to enhance customer experience by addressing inquiries through various channels, including phone and live chat.
This role offers a hybrid work model, ongoing training, and opportunities for career progression in the National Disability Insurance Scheme (NDIS).
Key Responsibilities:
* Addressing customer inquiries via phone and live chat to ensure prompt resolution of issues.
* BUILDING STRONG RELATIONSHIPS WITH CUSTOMERS THROUGH EFFECTIVE COMMUNICATION AND PROBLEM-SOLVING SKILLS.
Requirements:
* Registration as a National Disability Insurance Scheme (NDIS) worker, ensuring compliance with relevant laws and regulations.
* EXCELLENT COMMUNICATION AND PROBLEM-SOLVING SKILLS TO RESOLVE CUSTOMER INQUIRIES EFFICIENTLY.
* A strong ability to build and maintain relationships with customers, fostering trust and loyalty.
Benefits:
* Ongoing training and development opportunities to enhance skills and knowledge.
* A hybrid work model that balances flexibility and productivity.