Strategic Psychological Injury Specialist
STRATEGIC PSYCHOLOGICAL INJURY SPECIALIST - PERSONAL INJURY - MELBOURNE, VIC
At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well‑being.
Let's care for tomorrow, so we can create a better future together, for everyone.
About the role
The primary purpose of this role is to provide injury management expertise and support on medical treatment, return‑to‑work options, and strategic direction on psychological claims in the front‑end teams (0‑52 weeks). The role fosters consistent delivery of positive customer experience, and health, social, and commercial outcomes.
1. Effectively work with claims staff and relevant internal and external stakeholders, including Treating Health Practitioners, WorkSafe, Occupational Rehabilitation and other Third‑Party Providers to manage psychological injuries using a biopsychosocial approach.
* Embed the Injury Management Program's strategic, innovative interventions and processes by coaching and upskilling claims teams to support a whole‑of‑person approach.
* Working closely with the business to support consistent delivery of customer experience and sustainable outcomes
* Driving the injury management program to deliver improved social, health, and commercial outcomes for all key stakeholders
* Support achievement of WorkSafe Customer Service Standards and return to work Outcome Measure targets through strategic injury management interventions.
* Pro‑actively seeking opportunities to maximise worker outcomes through analysis of monthly results and application of strategic injury management interventions focused on improving RTW outcomes
About you
* Provisionally or Fully Registered Psychologist (desirable) OR a degree in Allied Health with 4+ years in Worker's compensation or Occupational Rehabilitation
* Experience in injury management relating to occupational rehabilitation, claims management, and/or return to work
* Understanding of relevant Victorian regulatory and legislative compliance requirements
* Demonstrated ability to optimise business value to customers through high‑quality service and positive experiences.
* Proven ability to build effective relationships internally and externally.
* Strong planning, prioritisation, and organisational skills with the ability to manage competing demands.
* Technical proficiency with systems, reporting, and communication tools.
* Ability to make independent and collaborative decisions and take responsibility for outcomes.
* Experience in delivering training and/or presentations (desirable)
* A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape
Benefits and perks
* Inclusive Culture: Join a supportive, open‑minded team focused on customer outcomes, bringing your authentic self to work every day
* Flexible Work‑Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
* Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
* Financial and Well‑being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program – own a piece of your employer
* For more details about our benefits, visit the Allianz Careers site.
About Allianz Group
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to *******@allianz.com.au for a confidential conversation.
Join us. Let's care for tomorrow.
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