Location: Adelaide, SA, Australia
Employment type: Permanent
Closing Date: July 1, 2026
Progress with purpose at one of Australia's largest healthcare providers.
Get ahead with salary packaging, benefits and professional development in a supportive team environment.
About the Role
Reporting to the Patient Services Manager, the Patient Services Supervisor is responsible for providing an efficient administrative service across front‐of‐house Patient Services areas. The Supervisor will lead and support the administration staff on all clerical duties, quality activities, and customer service associated with Main Reception, Admissions, and Rehab Inpatients & Outpatients. This includes coordination of workloads, promotion of teamwork, and delegation as required.
Main Duties
* Lead and support the front‐of‐house Patient Services team, managing staff workloads, ensuring effective communication, and promoting teamwork across Admissions, Main Reception, and Rehab Inpatients & Outpatients.
* Oversee process improvements to streamline administrative workflows, manage training schedules for staff, and ensure compliance with health fund and patient registration requirements.
* Ensure high customer service by managing patient enquiries, resolving complaints, overseeing accuracy of patient data entry, conducting performance appraisals, and providing guidance on professional development.
What you bring
* Ability to lead and motivate a team, fostering a collaborative environment while managing workloads, delegating tasks, and promoting continuous improvement.
* Expertise in overseeing complex administrative processes, ensuring efficiency in patient registration, admissions and discharge procedures while maintaining accuracy and attention to detail.
* Proven experience in identifying areas for process improvement and implementing effective solutions to streamline workflows, reduce errors and enhance overall service delivery.
* Strong interpersonal and communication skills to manage interactions with patients, staff and external stakeholders, ensuring high‐quality customer service and timely resolution of issues.
* Ability to respond effectively to changing demands, manage competing priorities and resolve operational challenges with a focus on maintaining high standards of patient care and operational efficiency.
Benefits
* NFP salary packaging benefits, discounted health insurance and gym memberships
* Paid parental leave
* Training, development pathways and career opportunities
* Flexible hours that make sense for you
Contact
For further information please contact Carmen Tedesco, Patient Services Supervisor at carmen.tedesco@calvarycare.org.au.
Important Notes
* Pre‐employment checks (reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, health evaluation).
* Evidence of immunisation required (tuberculosis screening, hepatitis, diphtheria, tetanus, varicella).
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