Unlock Your Potential as a Level 2 Technical Specialist
About the Role:
We're seeking an experienced and skilled technical professional to join our team as a Level 2 Service Desk Technician.
Key Responsibilities:
* Provide advanced technical support for IT incidents and service requests
* Troubleshoot and resolve complex IT issues across systems, including Microsoft 365, Azure, Active Directory, VMware, and Windows Servers
* Maintain accurate documentation in our systems and contribute to our knowledge base
* Coach and support junior technicians, sharing expertise and encouraging continuous improvement
* Elevate and collaborate with senior technicians when required, following SLA and escalation processes
* Achieve service excellence through detailed ticket management, customer updates, and proactive communication
About You:
To succeed in this role, you'll possess excellent technical skills, strong problem-solving abilities, and effective communication skills.
Benefits:
* Hybrid working policy: balance work and life
* Professional growth: paid certifications, structured learning plans, and career development pathways
* Culture and perks: annual team-building days, wellness programs, and an EAP for support
* Office goodies: daily fresh fruit, snacks, coffee machine, and free street parking
* High-performance culture: recognition for initiative, collaboration, and innovation