Clerk Grade: 7/8
Salary range: $113,574 - $125,720 + Superannuation
Employment type: Multiple ongoing roles, Fulltime
Location: Hybrid and flexible working arrangements – office location is flexible across our NSW locations
Applications close: Wednesday, January 28th **** at 9.59am
About the role
The Technical Advisor role sits within Revenue NSW. We are the state's principal revenue management agency and are a part of the Department of Customer Service (DCS). We manage taxes, fines, debts and administer grants in a fair, efficient and timely manner. Through this we give back to the community and fund essential State services for the people of NSW.
The primary purpose of this role is to administer complex legislation, research and analyse information, undertake compliance investigations and provide technical advice on lodgements, while also acting as a subject matter expert for related projects and initiatives. This is an opportunity to be part of a diverse team that utilises a broad range of skills, including client engagement, legislative interpretation, and high-level investigative and critical thinking, all while applying established policies and procedures.
Key Responsibilities
Provide technical support on complex Landholder, Corporate Reconstruction, and Corporate Consolidation transactions by accurately interpreting legislation, legal precedents, and procedural instructions, and offering one-on-one guidance with written feedback and actionable recommendations.
Conduct assessments on complex cases by applying research, critical thinking, and delivering evidence-based decisions.
Handle complex customer enquiries by delivering accurate, timely responses through both phone and written communication channels.
Develop and deliver comprehensive training sessions, including onboarding for new starters, and facilitate ongoing technical and procedural training for team members.
Identify skills gaps and legislative knowledge needs, deliver tailored training sessions to address team requirements, and provide detailed feedback to the Manager on areas of proficiency and opportunities for improvement.
Act as a Subject Matter Expert for projects and initiatives related to Landholder, Corporate Reconstruction and Corporate Consolidation, contributing specialist knowledge and strategic input.
Qualifications and Experience
Comprehensive knowledge and proven experience in interpreting and applying the Duties Act **** and other relevant legislation, ensuring alignment with compliance standards, processes, and procedures.
A thorough understanding of the most cited case precedents related to Landholder and Corporate Reconstruction provisions and proficiency in conducting investigative research, with familiarity in relevant Revenue Rulings and guidelines.
Strong analytical and problem-solving skills to handle complex customer enquiries and provide technical advice.
Exceptional verbal and written communication skills, with the ability to clearly articulate the outcomes of complex legislative matters in correspondence.
Ability to work independently and manage tasks efficiently within specified timeframes.
Working at DCS
35-hour working week, with opportunities for flex leave where additional hours are worked.
Revenue NSW is proud of our diverse and regional teams. We welcome flexible, hybrid working arrangements with your office location at one of our many Revenue NSW working locations departments-and-agencies/customer-service/dcs-building-access (subject to approval and availability).
Learning tools are available for ongoing professional development.
Health and wellbeing programs.
Who we are
By putting the customer at the centre of all programs and initiatives, we are transforming the way government interacts with the people of NSW. Our services are designed so that everyone can access and interact with them in a meaningful way.
DCS is focused on delivering customer service, digital transformation and regulatory reform to more than 8 million people.
From safety inspectors to marriage celebrants, from customer service representatives to emergency response teams, our people are dedicated to making the lives of our customers better.
If you are successful in progressing through the application process you may be asked to complete further assessments.
Successful candidates will be subject to pre-employment checks including a criminal history check, entitlement to work check, and reference checks. [insert any additional essential job requirements].
This recruitment process may be used to create a Talent Pool for similar opportunities that become available over the next 18 months.
We are a **** Circle Back Initiative Employer and commit to respond to every applicant.
Salary and Compensation
Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation.
Information and Contact
Click Here to access the Role Description. For enquiries relating to recruitment please contact Neha Bajaj via .
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Career Opportunities
Careers at Department of Customer Service: A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Workplace Culture and Diversity
Belong in our diverse and inclusive workplace. The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or .
Additional Resources
Information on some of the different types of disabilities.
Information on adjustments available for the recruitment process.
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