Overview
Applications are now open for our January 2026 intake! Serco is a place where you can grow and can make an impact by delivering services to over 600,000 Australians, including people living with disability.
Advantages
- 100% work from home or potential to work from Dandenong contact centre (VIC)
- Access to extensive benefits including rewards and discounts program
- Friendly and diverse team with inclusivity and care at the heart of everything we do
- Support from dedicated trainers, coaches and team leaders with comprehensive training and ongoing development
- 24/7 Employee Assistance Program (Sonder) for you and your family
Responsibilities
- Respond to inbound calls and email inquiries regarding support and services associated with our client’s public service
- Navigating operating procedures and knowledge articles to provide timely and accurate information to customers regarding our client’s public service
- Summarising customer interactions in writing in our operating systems
Qualifications
- Clear written and verbal communication skills
- Empathy, resilience and a genuine desire to help others
- Willingness to learn how to navigate multiple screens and information systems
- Comfort working within structured procedures and guidelines
Eligibility
- Australian citizen
- Ability to complete pre‑employment checks, including security and police clearance
- Evidence of a safe, private workspace at home (photo required)
- Complete a short skills assessment and attend an information session about working in a virtual contact centre
We actively welcome and advocate for people with disabilities and are committed to providing a comfortable, accessible and supportive work setting for everyone.
If you require any modifications or reasonable adjustments to complete this stage of the recruitment process, please contact us at *************@serco-ap.com or call. A member of our team will be in touch to assist you.
Are you ready to do important work that really matters? At Serco, we bring together the right people, the right technology and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.
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