Join to apply for the Claims Officer role at Suncorp Group1 week ago Be among the first 25 applicantsJoin to apply for the Claims Officer role at Suncorp GroupClaims Officer Opportunity: Make a Difference Across AustraliaSuncorp Group is dedicated to making a positive impact on people and the communities they call home. Our Claims teams play a crucial role in this mission, providing essential support and understanding to customers during their most challenging times and working towards outcomes that restore their lives to a healthier, happier path.What You’ll DoMaking yourself available for and managing inbound and outbound customer, supplier and Broker calls relating to Commercial Non-Fleet, Corporate Fleet and Leasing claimsResolve customer / intermediary issues and complaints.Case management of claims in a proactive customer focused manor by managing a portfolio of claim activitiesProactively keep customers, intermediaries and stakeholders fully informed of progress.Identification of suspected fraudulent claims, potential recoveries, and salvage opportunitiesDetermine information required for claims, gather, and interpret information and make appropriate decisions.Extensive internal and external working relationships with Customers, Intermediaries, Peers, Suppliers, Professional Service Providers, Offshore Partners, Risk Managers, Claims Relationship Managers, Business Development Managers and Underwriting TeamsWhat You’ll BringA proven record of providing excellent customer service.Exceptional listening and communication skills in a high-volume call environmentAbility to demonstrate compassion and empathy.Understanding of, or the ability to acquire knowledge of: Commercial Insurance business, market and external environment & Insurance and financial industry principles and regulatory requirements.Requirements & HoursHours worked at are between 8am-7pm.This is a hybrid office/home-based role. As such, the following work from home requirements are applicable.Separate room for the office, that has a door – it’s important this space is private.Internet is requiredWhat We Can Offer YouSuncorp's employee benefits are designed to support, empower, and reward our people. Some of our benefits include:Salary: $80,200 inclusive of Super + performance-based incentivesLeave Benefits – Annual leave, Flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay).Hybrid Working: Work where you thrive with our flexible blend of on-site and at home work arrangements.Work-Life Balance: Ensure you have the time and support you need to thrive both personally and professionallyStaff Discounts: Access to exclusive discounts on Suncorp Insurance Brands such as AAMI, Shannons, Apia & more. As well as offers from over 400 top retailers.Reward & recognition programs: We celebrate your hard work and achievements!Career Development: We prioritize your career development, offering ongoing training, growth opportunities, and the support you need to reach your full potential.Reputable Employer – National, trusted company with an inclusive and diverse workplace.Community Engagement – Involvement in Charity events like Spirit to Cure.It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click HereOur CultureAt Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.Chase the sun, apply online today!At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We’d love to see your application and speak with you even if you do not match the above mentioned.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionFinance and SalesIndustriesFinancial Services and InsuranceReferrals increase your chances of interviewing at Suncorp Group by 2xGet notified about new Claims Officer jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 2 weeks agoParramatta, New South Wales, Australia 1 day agoSenior Claims Specialist (Life Insurance)Sydney, New South Wales, Australia 5 days agoParramatta, New South Wales, Australia 1 week agoParramatta, New South Wales, Australia 14 hours agoParramatta, New South Wales, Australia 1 week agoParramatta, New South Wales, Australia 1 week agoMerrylands, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoSt Leonards, New South Wales, Australia A$90,000.00-A$100,000.00 2 weeks agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 2 weeks agoMacquarie Park, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 days agoMerrylands, New South Wales, Australia 1 week agoClaims Specialist - Short Tail, Specialty & Major AccountsMillers Point, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSenior Claims Officer - Property Liability ClaimsSenior Property Claims Specialist (12 Month Contract)Macquarie Park, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 1 day agoOperations Specialist Team Manager (Home Claims)Workers Compensation & Injury Management OfficerBankstown, New South Wales, Australia 10 hours agoParramatta, New South Wales, Australia 1 day agoMacquarie Park, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 3 weeks agoWe’re unlocking community knowledge in a new way. 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