Randstad has partnered with ALPA (Arnhem Land Progress Aboriginal Corporation), one of Australia's largest Aboriginal-owned benevolent corporations. We are seeking passionate individuals ready to bring their skills to some of the most beautiful and remote parts of Northern Australia. This isn't just a job, it's an opportunity to support the social and economic development of remote communities.
About your next role
As an IT Field Service and Support Technician, you will be the hands-on technical expert ensuring vital technology remains operational for our remote communities, retail stores, and corporate offices.
* Install and maintain a variety of key technologies including POS systems, CCTV cameras, NVRs, and networking equipment
* Support end-user devices such as desktops, laptops, and associated software
* Perform basic network resolutions including port testing, re-terminations, and WAP diagnostics
* Assist the Help Desk team using ITIL-aligned processes for incident and asset management when not travelling
* Maintain accurate records of hardware configurations and contribute to the internal knowledge base
* Provide high-quality customer service by communicating technical information clearly to non-technical users
* Travel to remote communities via light aircraft and 4WD to perform technical maintenance, troubleshooting, and new installations
What we look for
You are a technically proficient and adventurous professional who enjoys a mix of field-based problem solving and office-based support.
* Proven hands-on experience with computer hardware, software, and troubleshooting
* Previous experience working within a Service Desk or Helpdesk environment
* Excellent communication skills with a strong focus on customer service
* Ability and willingness to travel frequently to remote locations and work in challenging field environments
* Experience in remote Indigenous communities or retail environments is highly regarded
* Confidence using hand and power tools is a plus
* Australian Citizenship or Permanent Residency
* Current Australian Driver's Licence
* Ability to obtain necessary clearances for remote community work
What you will get in return
* 5 weeks annual leave + 17.5% leave loading
* 12% superannuation
* Competitive salary with ability to salary package with additional benefits and money saving rewards
* The chance to make a meaningful difference in remote First Nations communities
Next Steps
If you feel you have what it takes to be successful in this role apply now with a current resume. For more information or a confidential discussion about your next career move, please contact the recruitment team on ****@randstad.com.au or on (08) 8923 4***.