This role combines administrative expertise with hands-on coordination to ensure all RV and Caravan deliveries are prepared, documented, and presented to customers with a high level of professionalism and accuracy.
The Pre-Delivery & Paperwork Administration Coordinator is responsible for managing all associated delivery paperwork, compliance documents, registration materials, and internal systems – while also working closely with the workshop and sales team to coordinate the physical pre-delivery process of RVs and caravans.
This hybrid role is critical to ensuring timely, compliant, and customer-ready handovers.
Key Responsibilities:
Paperwork & Administration:
* Prepare and manage all pre-delivery paperwork, including:
* Lodge or coordinate vehicle registration with relevant transport authority
* Liaise with sales and finance teams to confirm all documentation is complete prior to delivery
* Follow up on missing paperwork or outstanding documentation from suppliers or customers
* Maintain electronic and physical filing systems in line with company procedures
Pre-Delivery Coordination:
* Schedule delivery dates with customers, sales team, and workshop
* Ensure all accessories, upgrades, and optional extras are correctly installed
* Confirm that all pre-delivery inspections (PDIs) are completed and documented
* Coordinate with detailing and workshop teams to prepare the RV/caravan for final handover
* Ensure delivery bays and customer handover areas are clean and ready
* Assist with final walkthroughs or customer briefings (optional, based on experience)
* Ensure all keys, remotes, manuals, and accessories are ready for collection
Skills & Competencies:
* Excellent organisation and multitasking skills
* Strong attention to detail and accuracy with documents
* Clear written and verbal communication
* Customer-focused with a proactive attitude
* Ability to work with multiple departments and manage competing priorities
* Comfortable in both office and yard/workshop environments
A wonderful working environment within the RV sector and defined career progression opportunities are on offer for the right candidate.