Customer Service Officer Criminal Enforcement
Department of Justice WA – Western Australia
This recruitment pool will run for a period of 12 months and may be used to fill ongoing fixed term contracts and permanent opportunities.
Currently, there is one permanent position available for immediate filling.
About Justice
When you join the Department of Justice, you become part of a people-focused organisation, working hard to make our community a fairer and safer place to live. We offer many different employment opportunities in locations around Western Australia. You will have a chance to make a real difference to your local communities and to the lives of those you work with.
About the role
The Sheriff's Office is a busy, challenging, and dynamic work environment where you will learn new skills and gain extensive knowledge. We are responsible for the enforcement of court fines and infringements, service and enforcement of civil matters imposed by the WA courts and administration and support for the jury system within WA.
Customer Service Officers working in the Sheriff's Office are required to manage a high volume of incoming calls and emails, stay calm and focused in a high pressure environment, handle difficult customer interactions in a courteous manner, provide customers with procedural advice on fine and infringement enforcements, payment options, summons enquiries and negotiate, approve and process applications.
Our hours of operation are between 8:30am and 4:30pm, Monday to Friday.
Permanent positions – To be eligible for appointment to permanent positions in the West Australian Public Sector you must be an Australian citizen or have permanent resident status in Australia.
All employees are required to undergo employment screening, which includes a National Criminal History Check and other checks that may be relevant to the position requirements.
Benefits and opportunities
* Flexible working arrangements
* Career pathway opportunities
* Learning and development opportunity programs
* Health and wellbeing programs including Fitness passport providing a wide range of gym, pool, and fitness centre discounts available for employees and their families.
* Check out the attached Applicant Information Pack to find out other benefits of working for Justice.
Application process
How to apply
Please review the attached Job Description Form (JDF) for further information about the requirements of the position. This information will assist you with the preparation of your application.
We require you to submit:
* A current comprehensive Resume / Curriculum Vitae, that clearly outlines your experience, transferable skills, and highlights your key achievements.
* A statement, no more than two pages, that provides examples of your key achievements and customer service skills that would make you suitable for this pool.
* Contact details of two work related referees, one being your current or most recent Supervisor/manager.
All remaining Job-Related Requirements will be assessed at a later stage in the recruitment process.
Pool Recruitment
This pool will be open for a period of 12 months from the day after the breach of standard claim period closes. Permanent, fixed term, full time and part time appointments may be offered as vacancies arise; however, an appointment is not guaranteed.
The Department of Justice uses recruitment pools to build a bank of talent for future opportunities. Applicants found suitable in this pool, may be considered for subsequent, similar vacancies, with the Department of Justice for the duration of the pool.
Further information
If you would like further information regarding the vacancy please contact Jane Bissett on (08)9425 2604 for a confidential discussion.
Equity and Diversity
The Department of Justice is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, women, culturally and linguistically diverse people, and other diversity groups.
Applicants with disability requiring adjustments or accessibility support at any stage of the selection process can contact the hiring manager as listed under the 'Further Information' section or contact the Diversity and Inclusion team on ***************@justice.wa.gov.au or (08) 9264 17*** for a confidential discussion.
Applicants are requested to apply online. To submit your application, click the "Apply for Job" button at the bottom of this advertisement.
Please ensure you allow sufficient time to submit your application, as late applications will not be accepted.
If you are having difficulty submitting your online application, please telephone RAMS Helpdesk ************@bigredsky.com on 1300 733 *** for assistance.
To stay updated on what is happening in the Department of Justice and job opportunities you can visit the department website or follow us on social media.
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