Your day-to-day: Help guests - ensure guests are greeted upon arrival and make time to interact effectively. You'll be happy to help if a guest needs directions, facilities explained or something as simple as a toothbrush. Ensures that final readings of restaurants and other outlets are taken and balances those reading with the hotel's property management system Ensures all receipts for the shift are properly recorded, balanced and deposited in the hotel's drop-safe Prepares revenue journal correctly Posts all daily room charges to guest ledger and ensures that all are correct Support in identification of hazards, evaluation of risks, and design and implementation of hazard control measures. Schedule time for the undertaking of training and other safety tasks. Preparation and delivery of any room service orders received over night. Revenue journal must be balanced with rooms sales recapitulation done by Night Manager (room revenue and occupancy) Summarizes all officer checks to be signed by the Finance Manager Settles all credit cards and balances Summarizes all adjustments or rebates to be signed by the Finance Manager and/or General Manager Reconciles guest ledger in daily basis and reconciles the total to the Front Office Adhere to all CSA responsibilities and accountabilities. Undertake all practical measures to identify, assess, control, train and monitor workplace risks to health & safety for Staff and Guests. Preparation of daily briefing sheet which is used hotel wide as a communication tool for what is happening around the hotel. What we need from you: Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. · Proven communication skills across, phone, email & face to face style interactions · Proficient in the use of Microsoft Office and Opera South Australian Responsible Service of Alcohol certificate Proactive approach, with strong drive for team results and a track record of achievement Problem solving and organizational abilities · Flexible work approach Bachelor's Degree or Diploma in Hotel Administration, Hotel Management or equivalent preferred A team player, ability to work in fast paced environment and prioritise your own workload as well as jump in and help your colleagues as needed Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.