Job Opportunity: Groups and Charters Coordinator
We are seeking a skilled professional to provide administrative support to our Global Groups and Charters Manager.
Key Responsibilities:
* Support group bookings by managing enquiries, coordinating with internal departments, and maintaining accurate records in our reservation system.
* Assist with contracts, documentation, and booking milestones such as deposits and payment schedules.
* Collaborate with stakeholders across Product, Expedition, Operations, Sales, and Finance teams to align on passenger needs and operational delivery.
* Maintain and reconcile FOC (Free of Charge) bookings – including staff travel and media partners – ensuring they align with policy, capacity, and logistics.
* Champion sustainable practices by integrating eco-conscious principles into booking processes and communications.
About You:
* Prior experience in a travel or group operations support role preferred.
* Strong administrative and organisational skills with excellent attention to detail.
* Proven ability to manage multiple priorities and deadlines in a fast-paced environment.
* Familiarity with travel reservation systems and CRM tools is highly desirable.
* Basic knowledge of international destinations; experience with South American and/or European markets is a plus.
* Tertiary education in Tourism, Business, or a related field is desirable.
* Excellent written and verbal communication skills, and a customer-focused approach to building relationships.
* Comfortable working with sensitive data, managing multiple timelines, and liaising across time zones.
* A passion for sustainability and commitment to low-impact travel.
Why Work with Us?
We strive to make a positive impact while exploring wild places. As a certified B Corp, sustainability is at the heart of everything we do.