Job Overview
The Senior Design Researcher role is a critical position that focuses on user-centric design of digital customer experiences through qualitative research.
This role delivers actionable insight to inform UX design and enable evidence-based product decisions enhancing customer engagement and satisfaction in digital journeys.
* Lead generative and evaluative research projects to inform UI/UX design
* Collaborate with designers, product owners, content specialists, and stakeholders to develop new digital experiences and/or optimize existing digital interactions
Key Responsibilities
* Research planning and execution: plan and execute end-to-end research projects of varying complexity
* Qualitative research methodologies: conduct 1:1 interviews, unmoderated tests, co-design workshops, diary studies, usability testing, card sorts, surveys etc.
* Communication and relationship management: prepare engaging reports and research collateral, present research insights and recommendations to audiences at all levels of the organization
A successful candidate will be comfortable networking across the business to tap into expertise as needed and to influence the implementation of insights and best practice in delivery.