ABOUT THE COMPANY
TAG Heuer: the Swiss Avant-Garde watchmaker since ****. Avant-garde is our culture and philosophy. Our unique heritage is built on a disruptive mindset, an innovative approach and a cool and free-minded spirit to think ahead and establish records. The TAG Heuer watches and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future.
If you like challenges, out-of-the-box thinking and teamwork, there is an opportunity for you as we are recruiting for a
Full-Time Client Advisor
to join Australia's most dynamic Swiss watch brand, TAG Heuer, in our
Pacific Fair Boutique.
A TAG HEUER CLIENT ADVISOR IS...
...A PERFORMANCE-DRIVEN SALESPERSON WHO CONSISTENTLTY SEEKS TO ACHIEVE SALES TARGETS THROUGH SELLING TECHNIQUES & COLLABORATION
Plays a
central
role on the sales floor
, increasing boutique sales and achieving the objectives, by working on his/her own KPIs, always delivering memorable experiences & services in store
Supports colleagues
& other team members in the boutique
Always has
omnichannel sales in mind
to ensure the best client experience (taking into consideration all possible clients' touchpoints)
Proposes
new ideas
to develop sales (merchandising, events, product mix...)
...A CLIENT DEVELOPMENT SPECIALIST WHO LEVERAGES ALL AVAILABLE RESOURCES TO BUILD LONG-LASTING PERSONAL CONNECTIONS WITH CLIENTS
Embodies TAG Heuer's
brand DNA
and acts as a
passionate Brand Ambassador
in and outside the boutique
, especially at
events
Achieves
individual clienteling objectives
(number of outreaches, appointments, sales from appointments...), leveraging all the tools provided
Ensures
qualitative
client data collection
and
leverages
the
data
to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
Communicates the brand story & DNA in an inspiring way
, as well as advantages and technical details to build trust and long-lasting relationship
...AN ACTIVE CONTRIBUTOR TO OPERATIONS EXCELLENCE WHO RESPECTS RETAIL & ADMINISTRATIVE PROCESSES ON THE FLOOR
Contributes to all
daily processes
under the supervision of the Boutique management (inventory, cash, security, store opening and closing...)
Leverages properly all
tools
(CEGID, Salesforce) and performs
VM
Coordinates
Aftersales
operations until the return of the watch
Applies
rigorously all guidelines related to
grooming
,
attitudes
, and
Visual Merchandising
(window animation, product presentation, catalogues...)
Contributes to a
positive, inclusive
and
supportive work environment
Contributes to the
store maintenance
Ensures
compliance
with
internal
control
policies
ABOUT YOU
At TAG Heuer, we are looking for talents who are creative, energetic, pragmatic, results-orientated and agile. While technical expertise is very important in everything we do, personality matters a lot to us: bring your own style & charisma
You must possess the below:
Sales & service oriented
Mature, Adaptable and Flexible
Good verbal and written communication skills
Well versed with the luxury goods industry and customers
Passion for retail, timepieces, jewellery
High integrity and honest
Willingness to represent the brand and act as the ''ambassador''
Team player
Efficient computer literacy skills
As a TAG Heuer Ambassador, you are passionate about new trends in lifestyle, arts, new technologies and sports.
LVMH W&J and TAG Heuer is an equal opportunity employer. We are committed to provide a culture that is diverse, inclusive and respects and celebrates our differences. All applicants will be considered for employment without regard to ethnicity, sexual orientation, gender identity, religion, family or parental status or disability status.
Due to a high volume of interest, only shortlisted applicants will be contacted.