Customer Service/Administration Assistant
* Full-time
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier, and more sustainable. Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.
Eurofins Agro Testing is an accredited Agricultural testing laboratory that specializes in Soil, Plant, and Water testing with laboratories located in Hindmarsh South Australia, Belmont Western Australia, and Burleigh Heads Queensland. Our client base includes farmers, agronomists, rural retailers, and research organisations.
* Full-time permanent role 37.5 hours Monday – Friday
* Immediate start
* Based in Hindmarsh, South Australia
* Secure, long-term role in a small close-knit team
There is now an opportunity for a permanent full-time Customer Service and Administration Assistant to join Eurofins APAL. To be successful in this role, you must have a high level of proficiency in client interactions and experience in a customer-facing role. As you will be situated at our reception desk, you must be welcoming and personable with an excellent phone manner. Extensive experience in the office suite of products including Outlook, Excel, and Word is a must.
The role also involves but is not limited to:
* Responding proactively and professionally to inbound calls and emails
* Welcoming clients and handling client enquiries efficiently
* Gaining understanding of our tests and test suites
* Logging in and batching samples
* Reporting results and various other functions using our Laboratory Information Management Systems (LIMS)
* General filing and creation of documents for our Quality Management System
* Proactively contacting clients
* Offering assistance to clients who are using our digital technology platforms
* Offering clients guidance on test suites and sampling materials
* Creating invoices and assisting the Administration Manager
* Tracking client interactions using our CRM
Applicants should also possess the following attributes:
* Be a quick learner, highly organized, and able to multi-task
* Strong attention to detail, time management, and problem-solving skills
* Ability to work independently and as part of a small team
* Possess good communication skills, both written and verbal
* Authentic customer service skills to engage in ongoing client relationships
* Courteous, professional & confident phone manner – ability to take effective messages
* Reliable, responsible, and punctual
* Willingness to learn and develop knowledge around laboratory testing
* General invoicing experience
* Previous experience in a customer service/administrative role
* An interest in science and/or agriculture
Our admin team operates between 8:30 am and 5 pm Monday to Friday, with staggered starts between team members. On-the-job training will be provided across our services, systems, and processes.
This position is an immediate start. Applications close Wednesday 29th January 2025 at 3 pm.
All candidate CVs and cover letters will be reviewed; however, please note that we are not always able to respond to every expression of interest submitted.
This opportunity is only open to candidates who are eligible to work in Australia/New Zealand and already have work rights or an appropriate working visa.
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