Claim Specialist
Job No: 678067
Toowoomba
Permanent Full Time
Insurance
A 3
* Location: 109 Neil Street, Toowoomba, QLD 4350
* Contract Type: Permanent Full-Time & Part-Time options available
* Start Dates: Monday 12 January 2026 & Monday 9 February 2026
* Salary: $69,440 inclusive 12% super + performance-based incentives (pro rata for part-time)
* Training: 5-week full-time, fully onsite structured training program (applies to both FT & PT hires)
* Hybrid Working: After training, hybrid work applies
What It's Really Like to Be a Motor Claims Specialist at Suncorp
Our specialists do more than handle claims — they support customers during stressful times. From guiding them through the process to restoring confidence, we help people get back on the road and back to life. Collaboration is key, and no one faces challenges alone. The role is fast-paced and rewarding because every claim represents someone who needs our help. If you want a meaningful career in a supportive team, join us.
What I Do as a Motor Claims Specialist
Here's what a day can look like:
* Phone-Based Role: This is an inbound phone-based role, where I connect with customers directly, offering support and guidance at a time when they need it most.
* Be the First Point of Reassurance: When someone lodges a claim, I'm often their first conversation after a stressful moment. I really listen and help them feel heard and supported.
* Guide Customers Through Their Claim: I walk them through what happens next, explain what's covered, and make things simple, so they always know what to expect.
* Solve Problems and Think on My Feet: Every claim is different. I look for solutions, use my judgement, and make fair decisions that balance empathy with policy.
* Objection and Complaint Handling: At times, I'll need to manage objections or handle complaints, addressing concerns while maintaining professionalism and empathy.
* Critical Thinking: Each situation requires critical thinking to assess and determine the best course of action for both the customer and the company.
* Lean on the Team: We debrief after tough calls, share wins, and help each other learn because at Suncorp, you're never on your own.
What You'll Bring
This isn't just a call centre job — it's real, human work. You'll do well here if you bring:
* Compassion: A calm, reassuring voice that helps people feel supported.
* Resilience: The emotional strength to stay steady, even when the calls are tough.
* Confidence: The ability to make clear, fair decisions and communicate them with care.
* Attention to Detail: Sharp focus to manage multiple claims and systems accurately.
* Empathy & Curiosity: A genuine interest in understanding customers and finding the best outcome.
* A Growth Mindset: Experience in customer service, contact centres, or insurance is great but what matters most is your attitude and willingness to learn.
* Critical Thinking & Problem-Solving: Ability to assess situations and think critically to find the best solutions, even in challenging circumstances.
Shift Options:
* Full-time, Mon–Fri (8:00am–10:00am start window, with a latest finish of 6:00pm, 37.5 hrs/week)
* Part-time, Mon–Fri (5-hour shifts, start between 7:00am–9:00am, 25 hrs/week)
Please note: 'Start window' means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown.
Why I Stay
This job isn't always easy — it takes patience, empathy, and heart. But it's also one of the most rewarding roles I've ever had. Every call is a chance to help someone move forward after an accident or loss. If you're someone who finds purpose in helping people when it really counts — you'll find this role incredibly fulfilling.
We're hiring now. If this sounds like you, Chase the Sun…apply today. And if you're not sure? Apply anyway — some of our best Motor Claims Specialists didn't realise they'd be great at it until they gave it a go.
Advertised: 28 Nov 2025 E. Australia Standard Time
Applications close: 12 Dec 2025 E. Australia Standard Time
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