Your new team
The core purpose and function of the Claims & Assessing Division is to manage the Claims Process in order to control costs while providing our customers with a seamless and easy customer journey. Our aim is to provide prompt service with personal attention to all our customers and at the same time remain vigilant in the management of incurred costs.
Reporting to the Change Delivery Manager, the Business Analyst will ensure the successful design and development of solutions for claims and assessing. This will include analysis activities for new business processes, new products and operational process improvements. The business analyst will need to define and document business requirements, model business processes, define & document IT functional specifications and coordinate user acceptance testing.
The role
Gathering system and process requirements and designing innovative solutions to business problems, which may involve:
* Facilitating workshops and engaging with relevant stakeholders and subject matter experts;
* Conducting field & desk research e.g. user/stakeholder workshops, interviews and onsite observations, user surveys, competitor analysis and web analytics;
* Developing business process maps to ensure clarity around process for all stakeholders
* Where IT system solutions are included, translating business requirements into functional and system / I.T. requirements and specifications, and briefing these into the IT department.
Delivery a quality outcome through the effective management of issues, change requests and testing, including:
* Effectively managing any issues and subsequent change requests to balance the need for quality with cost and timeliness impacts;
* Testing, including developing the testing and approval process, briefing the testing team(s) and ensuring that the solution fully meets original requirements;
* Monitoring of changes post implementation to ensure success;
* Contribute to project and program delivery by:
* Actively managing artefacts, including user/ business requirements, sitemaps, wireframes, proposals, scopes and project plans;
* Taking accountability for assigned deliverables and ensuring effective and transparent communication with the project team.
Build confidence with stakeholders, creating positive relationships and credibility by working collaboratively, through:
* Investigating and measuring process-improvement opportunities and working with the business to recommend and implement solutions.
* Supporting the continuous improvement culture by acting as a strong supporter of change ;
* Remaining a positive and proactive contributor;
* Networking with internal/external resources to bring best practices to the projects/organisation.
Ensure changes are effectively supported once implemented, including:
* Policy, procedure and training material/user guides as appropriate;
* Business process maps;
* Reference material to provide clarity of system functionality;
* Ensuring the Support & Testing Team have the necessary knowledge to support the change.
What experience you'll bring
* Tertiary qualifications in a related discipline
* Minimum of 2-5 years' experience as a Business Analyst
* Strong business process modelling (BPMN, Visio), As-Is/To-Be process mapping and data models;
* Highly developed written and verbal communication skills.
* Facilitation skills.
* Stakeholder management.
* Excellent interpersonal and relationship management skills, with the proven ability to work at all levels of an organisation;
* A superior level of attention to detail and accuracy;
* The ability to work autonomously while maintaining focus;
* Experience in managing and completing user acceptance testing;
* Must be a strong problem solver, comfortable with complexity and ambiguity
* A passion for the User Experience.
Multi-Site
This role is available at our Toowong or North Lakes sites providing flexibility to choose the office that suits you. Our Toowong office is close to the city with easy public transport and parking options while our North Lakes offices are within walking distance of some of the north side's best retail locations.
The benefits of working at A&G
* Be rewarded- we recognise high performance and reward our people for their hard work through bonuses and other perks.
* Work flexibility - with options to work from home two days per week.
* Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
* Grow with us - we've got learning and professional development opportunities to suit everyone.
* Give back- our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
* Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
* Celebrate the wins- we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
* Save money- as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
About us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
* A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
Internal Applicants:Please ensure your manager or team leader is aware of your application. If this sounds like your next challenge, click on the APPLY NOW button and submit your application.
We are accepting referrals for this position. If you know someone who has the right skills & experience, please encourage them to apply and advise our recruitment team.