Enjoy Access to Accor Hotels Global Staff Benefits
Mantra on View is comfortably located in the heart of Surfers Paradise and a short walk from the light rail. The hotel offers a range of suite-style accommodation with hinterland and ocean views. It is one of the largest Accor properties on the Gold Coast, providing extensive conferencing spaces, a NOSH Pan Asian restaurant, a bar, pool and spa. The hotel caters to a wide range of travellers, from leisure to corporate.
Purpose
As Assistant Manager, you will lead the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. You will coordinate with various departments, engage the team, oversee staff performance, manage guest feedback, and resolve challenges swiftly.
Primary Responsibilities
Take the helm and guide the hotel's day-to-day operations with expertise
Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
Contribute to roster planning and preparation
Embrace authenticity and let your unique self shine in every shift
Skills and Experience
Demonstrated expertise in Hotel Front Office Operations, with a track record of leadership roles as Team Leader or Supervisor
Proficiency in using reservation and property management systems is a plus
Ability to multitask and thrive under pressure, fueled by strong organisational and time-management skills
Masterful written and spoken communication skills
Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays
Benefits
ALL Heartist Membership – take advantage of discounts on accommodation and food & beverage worldwide
Family & Friends Discounts – available on a range of accommodation, services and events for those who matter most to you
Accor Live Limitless (ALL) Loyalty Program – earn status & reward points on your worldwide stays
Learn Your Way – support your career development with access to Accor's industry-leading training platforms, Accor Academy and Typsy
Build Your Network – grow your hospitality network worldwide with more than 300,000 Accor professionals
Worldwide Opportunities – with over 5,000 hotels in more than 110 countries, grow your career with Accor
Everyone has a story, and we want to learn yours. We invite you to APPLY NOW.
#J-*****-Ljbffr