Reservations Quality and Support Specialist
We are seeking a highly skilled Reservations Quality and Support Specialist to join our team. The successful candidate will be responsible for leading process improvements to enhance operational efficiency and customer service processes.
The role involves working closely with the Reservations team to create and compile reservation-related reports, mentoring and assisting team members regarding compliance and service standards, collaborating across departments to improve the customer journey, guiding agents during escalation processes, and developing and updating internal documentation to reflect current guidelines and standards.
To succeed in this role, you will require 4-5 years of experience in hospitality or a similar customer service role within hotels, front office, or travel. You will also need knowledge of Micros Fidelio Opera Reservations or other Property Management Systems, proficiency in Microsoft Word, Excel, and Outlook, strong understanding of hotels, resorts, and their services, and excellent communication and problem-solving skills.
Key Responsibilities:
* Create and compile reservation-related reports
* Mentor and assist team members regarding compliance and service standards
* Collaborate across departments to improve the customer journey
* Guide agents during escalation processes
* Develop and update internal documentation
Requirements:
* 4-5 years of experience in hospitality or a similar customer service role
* Knowledge of Micros Fidelio Opera Reservations or other Property Management Systems
* Proficiency in Microsoft Word, Excel, and Outlook
* Strong understanding of hotels, resorts, and their services
* Excellent communication and problem-solving skills
Benefits:
* Experience some of the world's greatest natural wonders
* Work with a dedicated team
* Enjoy a positive work culture
* Hybrid work environment with flexible work-from-home options
* Competitive pay
* Resort discounts
* Travel opportunities
About Us:
Voyages Indigenous Tourism Australia offers experience-based holidays in spectacular wilderness locations. We aim to provide guests with unforgettable experiences amidst natural beauty and diverse activities.
We are committed to social responsibility, supporting Indigenous communities through training, employment, and economic development initiatives.
If you are interested in this opportunity, please apply now.