FedEx Express is seeking an experienced Operations Support Agent to join our Redbank team.
About the role :
This vital role involves diverse duties that enable us to fulfill our customer service commitments daily. Enjoy working in an office environment while also engaging in warehouse duties to stay active.
Your Specific Tasks :
1. Perform general administration and office duties.
2. Manage Control Agent & Outside Hire Administration, ensuring compliance and handling inquiries.
3. Assist with warehouse tasks as needed.
4. Deliver and pick up consignments and cover routes when required.
5. Report on weekly Service Quality KPIs.
6. Provide high-level customer service to internal and external clients.
7. Support the local management team with document and report preparation and distribution.
8. Maintain personnel files and HR/recruitment documentation.
9. Manage forms and registers for document control.
10. Coordinate conferences, meetings, and training sessions with relevant staff.
11. Ensure compliance with OHS, Dangerous Goods, and Environmental legislation.
12. Apply analysis and problem-solving skills.
13. Work independently with motivation and autonomy.
14. Multitask effectively and meet deadlines.
15. Demonstrate enthusiasm, motivation, and determination.
16. Enjoy the versatility of office and warehouse work.
Preferred experience :
* Experience in the transport industry is advantageous.
* Basic track and trace experience is advantageous.
* Proficiency in MS Office, especially Excel for report generation.
* Background in similar administrative roles.
The Philosophy
People-Service-Profit (P-S-P): We prioritize our people to deliver exceptional service, ensuring profitability and success. Our environment fosters innovation and values employee contributions.
The Culture
We uphold values of innovation, integrity, and commitment through policies and programs that develop our staff both individually and as teams.
The Mission
To be the best company to work for, with the best service and brand in our industry.
The Benefits :
* Safety Above All Culture
* A positive work environment aligned with our P-S-P philosophy—placing our people first.
* We care for employee well-being and value contributions.
If this role and our environment resonate with you, apply today to join our passionate, high-performance team committed to integrity and excellence.
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