Lead Multi-Site Retail Operations
A strategic leadership role with real impact, driving growth, leading teams, and shaping the future of retail operations across the Northern Territory and Queensland.
About the Role
As General Manager – Retail, you will report directly to the CEO and lead a high-performing team across retail operations, merchandising, nutrition, business support, and more. You will drive strategy, optimize performance, and inspire teams to deliver exceptional customer experiences and sustainable business growth.
Key Responsibilities
* Develop and execute long-term strategies that grow market share and improve customer outcomes.
* Oversee multi-site operations, driving operational efficiency and service excellence.
* Lead, mentor, and develop a large and diverse team of senior managers.
* Own and manage budgets, forecasts, and P&L performance.
* Leverage data, insights, and industry trends to inform decision-making.
* Foster a customer-centric culture aligned with evolving consumer needs and community values.
About You
We are looking for a commercially focused, people-first leader who can balance strategic thinking with hands-on execution. You will bring:
* Senior leadership experience in a large-scale retail environment - supermarket retail preferred.
* Strong expertise in operations, merchandising, inventory, and team development.
* Proven ability to lead transformation and deliver financial results.
* Excellent stakeholder engagement and communication skills.
* Experience using ERP systems (D365 or similar), and strong Microsoft Office proficiency.
* High-level critical thinking and agility in responding to market change.
What You'll Gain
* A strategic leadership role with broad scope and impact.
* Competitive remuneration package with additional benefits and NFP tax concessions.
* The chance to work for an organisation with strong values and community focus.
* A supportive executive team and the opportunity to shape long-term direction.
* Unique exposure to regional and remote retail operations.
Other Requirements
* The role is based in Darwin, NT - relocation package available.
* Regular travel to remote communities is required (via road or light aircraft).