We are seeking a results-driven individual to join our team as an Assistant Store Manager. The successful candidate will be responsible for leading and coaching a small team, providing exceptional customer service, maintaining store presentation, and driving sales growth.
Key Responsibilities:
• Assist with day-to-day operations of the store
• Maximize sales opportunities through coaching and developing a team
• Maintain stock control and management of inventory
• Act as an escalation point for customer inquiries
• Process POS and end-of-day transactions
• Make local deliveries to trade customers as needed
Requirements:
• Leadership skills complemented by experience in coaching, developing, and mentoring teams
• Previous experience working as a 2IC in a customer service role in retail / sales
• Strong people and customer engagement skills
• A genuine desire to deliver outstanding service
• Point of Sale (POS) system knowledge or appropriate tech-savviness
• Experience with stock handling and merchandising
• Effective time management and planning capability
• Resilience to handle work-related pressures such as workload, pace, or conflict
• Autonomy to either follow processes or make meaningful value-adding improvements
What We Offer:
• Ongoing training and support
• Access to a range of workplace health and wellbeing initiatives
• Professional development opportunities