About The Role
This role reports directly to the Venue Manager and entails ensuring the smooth running of the day-to-day management of the club, working a 24/7 rotating roster (4 days a week) across all three Club premises (Primary location Workers Blacktown Club and Workers Sports Club).
Salary
$95-$100K plus Super 12%
Qualifications
* At least 2+ years experience as a Duty Manager in a Registered Licensed Club (preferred)
* Understanding of all aspects of Club operations
* Safety focused
* Sound knowledge of gaming machines, TAB, Keno, Bar operations
* The ability to be around people, train and lead by example
* Excellent communication skills across a wide group of stakeholders
* Strong leadership and capabilities, attention to detail and team player qualities
* Computer and report writing skills
* Exceptional presentation and grooming
* Knowledge of cash management and cash recyclers
* Ability to prioritise tasks within a busy environment
* Demonstrable emotional intelligence
* The courage to have difficult conversations with people when required
* Conduct Performance Management meetings as needed
* A positive team and customer focused attitude
* A proactive approach to conflict resolution, think on your feet and solve problems
* NSW RSA, RCG and Advance RCG Competency (essential)
* Food Safety Supervisor accreditation would be viewed well (desirable)
* Provide First Aid certification (essential)
* A Cert IV or Diploma Leadership & Management / Hospitality or equivalent (desirable)
* Ability to work day, nights and weekend shifts on a rotating roster
* NSW Working with Children check or willing to obtain (desirable)
* Willing to undertake various Personnel Due Diligence checks
Duties
* Ensuring the smooth operation of the club on a day to day basis
* Ability to plan ahead and manage available resources accordingly
* Approving time and attendance in Humanforce
* Maintain and ensure compliance all the Club's policies, procedures and standards
* Act as an Responsible Gaming Officer (RGO)
* RSA marshal
* Monitor and ensure compliance with all day-to-day operations
* Manage the clubs resources to ensure that operational requirements are met
* Management of customer service and complaint handling
* Report writing - daily shift reports and incident reports
* Ensure compliance with the Clubs RSA and RCG and Clubs GPOM
* Conducting Venue Induction walk around with new employees
* Assist with preparation of training schedules for new employees when required
* Conduct probationary reviews for frontline team members
* Liaise positively with our Contractor working partners
* Liaise with Senior Management and Support Services to ensure the smoothest operation of all departments
* Interacting with Regulators and NSW Police as required
* Act as Chief Warden in Emergency Response
* Provide First Aid duties as required
What We Offer
* A competitive salary that is well above the award
* Daily Meal allowance and Weekly Laundry allowance
* 5 weeks annual leave and leave loading
* 4-day rotating roster
* Uniforms provided
* Supportive Venue Management team
* Free onsite parking
* Staff events, Raffles and Christmas Party
* Rewards and Recognition program
* Training and Development opportunities
* Employee Assistance Program
* 25% discount at food outlets
#J-18808-Ljbffr