Job description
Pointer partners with top revenue professionals to build long and meaningful careers.
Client Partner – Fully Remote (AEST) | $120-140K Base ($200K+ OTE) | Revenue Expansion & Strategic Growth
About WP Creative
WP Creative is the web agency behind better marketing.
We help ambitious marketing teams turn clunky websites into high-performance growth engines through a simple, scalable subscription-style model.
We're not just developers – we're MarketechsTM, a rare blend of marketing vision and technical precision.
We're scaling fast to empower 500 marketing teams by 2028, fuelled by a subscription-style model and global expansion into the US. To achieve this, we're building the strongest client growth team in the industry.
Why This Role Exists
WP Creative has a strong and mature delivery engine, led by experienced Project Managers and a General Manager overseeing execution. To reach our next growth milestone of $20M ARR within three years, we need a dedicated commercial role focused on expansion-led growth within our existing client base. This role exists to own strategic client relationships and account growth, not delivery. The Client Partner is responsible for identifying, shaping, and closing expansion opportunities while protecting long-term trust and value.
Your Mission
To grow revenue from existing clients by building deep strategic relationships, uncovering growth opportunities, and positioning WP Creative as a long-term digital growth partner.
You are accountable for turning existing client relationships into a predictable, scalable expansion revenue engine, exercising strong commercial judgement on when to push for growth and when to protect long-term value. This is a commercial role, not a delivery or project management position.
What You Own
You own:
* Expansion revenue across a portfolio of existing clients
* Long‐term commercial health of client relationships
* Account growth strategy and opportunity pipeline
* Strategic conversations with senior stakeholders
You do not own:
* Day‐to‐day delivery or execution
* Project management or resourcing
* Escalations or operational issues
Delivery ownership sits with our Project Managers and General Manager.
What You'll Do
Client Growth & Expansion
* Build trusted relationships with senior marketing and business stakeholders
* Understand client goals, growth blockers, and success metrics
* Proactively identify and propose expansion opportunities (upsells, cross-sells, new initiatives, increased retainers)
* Lead commercial expansion conversations and close growth opportunities
* Own expansion opportunities end-to-end, with minimal founder involvement
* Proactively grow accounts upmarket by expanding scope, complexity, and strategic value
Strategic Client Engagement
* Join selected client meetings with clear intent: insight, opportunity discovery, and relationship building
* Listen for underlying pain points, future goals, and commercial signals, not delivery updates
* Position WP Creative as a strategic growth partner, not a reactive vendor
Revenue & Pipeline Management
* Own expansion forecasting, tracking, and reporting in HubSpot
* Maintain a clear, visible expansion pipeline
* Collaborate with leadership to refine pricing, packaging, and expansion plays
Internal Collaboration
* Work alongside Project Managers through influence and insight, not authority
* Share client intelligence to support delivery alignment and future growth
* Contribute to scalable, repeatable account growth systems
Success Metrics (KPIs)
Your performance is measured on outcomes, not activity:
* Expansion MRR per quarter
* Net Revenue Retention (driven primarily by expansion)
* Average account value growth
* Client retention (baseline expectation, not the primary success metric)
Who This Role Is For
This role is ideal for someone who:
* Has a strong consultative sales and commercial mindset
* Is comfortable leading executive-level conversations
* Thinks in ROI, outcomes, and long-term value
* Spots growth opportunities without relying on pushy sales tactics
* Is proactive, strategic, and energised by revenue growth
* Is comfortable challenging client thinking when it leads to better outcomes
If you need delivery ownership to feel effective, this role is not the right fit.
Experience & Skills
* 5+ years in client partnerships, account growth, or consultative sales (agency, SaaS, or professional services)
* Proven track record of expanding existing accounts
* Strong commercial and financial acumen
* Confident communicator with senior stakeholders
* Experience working with B2B, marketing‐led organisations (AU and/or US)
* Comfortable working with distributed teams
Compensation:
* Base Salary: $120K-$140K
* OTE: $200K+ (uncapped for over-performance)
Location & Type
* Location: Fully remote (AEST-aligned hours, with flexibility for client needs)
* Type: Full-time, Permanent
* Reports to: Co-Founder/CEO
Why This Role Matters
This is not a reactive account management role.
This is a growth-critical, senior position with significant autonomy, influence, and direct impact on WP Creative's ability to scale to $20M and beyond.
You'll be trusted to own expansion revenue, influence strategy, and help shape the future of a fast-growing global agency.
If you're motivated by ownership, clarity, and meaningful growth, this role offers the platform to make a real impact.
Think you're ready? Then apply now or reach out to Luke Marshall to get a headstart.
This role is to be filled by Pointer, it is not for Pointer. The successful candidate will also receive 12 months of ongoing training and support, including advanced training programs and access to communities for professional growth - All of which is provided by Pointer in addition to internal programs.
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