Add expected salary to your profile for insightsAre you ready to rediscover remarkable and make a positive impact on people’s lives? At GMHBA, every day brings an opportunity to empower and support communities to live well. Join us to be part of something meaningful and discover the remarkable benefits of working at GMHBA.GMHBA takes pride in being an Australian not-for-profit health insurance and healthcare company that truly values its members. For a rewarding 90 years, we've been dedicated to serving the community and as a result have become one of Australia's leading regionally based private health insurers. We live and breathe exceptional care and are dedicated to making GMHBA a remarkable place to work. We value building connections, embrace individuality, and maintain a supportive, performing culture. GMHBA offers a flexible workplace, a community-focused culture, and a great regional lifestyleAbout the Role:GMHBA is seeking a Member Experience Coach to provide real-time product, system, and process support to Member Experience, Sales & Retention, and Membership Advisors. This role includes coaching, facilitating workshops, and contributing to process improvements to enhance member experience, quality, and compliance outcomes.Key Responsibilities:Provide real-time support and coaching to advisors across digital and voice channels.Identify knowledge gaps and support learning initiatives.Assist with process improvements, documentation proofing, and administrative tasks.Ensure compliance with company policies and regulatory requirements.Maintain positive relationships with internal teams and external stakeholders.Promote health, safety, and wellbeing in the workplace.Why Join GMHBA?At GMHBA, we’re all about teamwork, growth, and making a real difference for our members. You’ll be part of a friendly, supportive crew that values your ideas and helps you build your career while doing meaningful work.About youAs the ideal candidate, you’ll need to demonstrate the following skill and experience:MandatoryBroad experience working in a Contact Centre and/or Retail environmentUnderstanding of PHI Products and experience working in PHI IndustryDemonstrated ability to operate a broad range of computer packages, and to quickly pick up new systems.Strong focus on delivering quality outcomes for membersCommitted to continuous improvementProactive, self-motivated and works on own initiative, including planning and organizing own workloadIntermediate skills in Microsoft Word & ExcelExperience across all brands (GMHBA, frank)Highly desirablePrevious experience working in a QA teamExperience working in an Agile environmentExperience in experiencing and delivering technical coachingIf you believe you would be a great fit but don’t quite tick all the boxes, we encourage you to apply.Submit your application online today. Applications closes on Wednesday,25th June 2025If you have any questions about this position or the recruitment process, please reach out to the careers team at careers@gmhba.com.auAt GMHBA, we value a diverse and inclusive culture. We are committed to creating a workplace where every single person feels valued and can be their true, authentic selves. It allows us to be more reflective of our community, have a range of perspectives, and better support our customers, members, and patients. We encourage candidates with diverse backgrounds, experiences, perspectives, and beliefs to apply for this role.In submitting an application, you agree that you have read and accepted the terms and conditions of our recruitment privacy statement: gmhba.com.au/privacy.Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Tell us why you're interested in this role and working with GMHBA. Tell us about your salary expectations. Do you have the right to work in Australia? Please give details. Tell us when you'd be available to start. Do you identify as an Australian Aboriginal or Torres Strait Islander? Do you have a disability?(For equal opportunity purposes, we ask this question to ensure we provide appropriate support if required) Is there any support, resources or adjustments you need to be your best during our recruitment process? Please describe any adjustments you may need during the recruitment process In submitting an application, you agree that you have read and accepted the terms and conditions of our recruitment privacy statement
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