Job Description
We are seeking a skilled Service Operations Manager to oversee the daily operations of our service department. The ideal candidate will have strong leadership and problem-solving skills, with experience in service management software and operational tools.
This role requires someone who can manage multiple priorities, work well under pressure, and maintain effective communication channels with cross-functional teams.
* Responsibilities:
* Supervise daily operations of the service department
* Establish, organize, implement, and complete annual service targets
* Help develop and implement Work Instruction Procedures & Site JSA's to improve quality, safety, service delivery, and efficiency
* Improve and continuously improve production site management and processes
* Regularly update service capability matrix, training plans, training records, risks, opportunities, etc.
* Maintain effective communication and collaboration channels with other departments and peer leaders
* Maintain compliance with company quality policies, standards, and manufacturing practices
* Promote a culture of innovation and continuous improvement
Required Skills and Qualifications
To be successful in this role, you will need:
* Tertiary engineering or technical mechanical, operations management, or related field
* Demonstrated leadership in service operations, customer support, and related team management functions
* Strong problem-solving, analytical, and decision-making skills
* Proficiency in service management software and operational tools
Benefits
We offer a range of benefits, including:
* Competitive salary and bonus structure
* Comprehensive health insurance package
* Employee assistance program
* Flexible time off plan
* Professional development opportunities
About Us
We are a global leader in automation technology and software. Our mission is to help customers operate more sustainably while improving productivity, energy security, and reliability.