Customer Service Representative – Sun & Gio Insurance
We're looking for enthusiastic Customer Service Representatives to join our Sun & Gio Insurance team in Toowoomba as a Sun & Gio Specialist. This role is ideal for people who enjoy helping customers, solving problems, and delivering great service over the phone. No insurance experience is required — full training and ongoing support are provided from day one.
Position Overview
* Location: Level GD 109 Neil St Toowoomba Qld 4350
* Role Type: Permanent Full-Time
* Start Date: Wednesday, 11 March 2026
* Salary: $62, % Super + Performance-Based Incentives
About The Role
You'll be the first point of contact for new and existing customers, providing friendly, knowledgeable support via inbound calls. Your focus will be on service, problem-solving, and building confidence with customers, with opportunities to learn insurance fundamentals over time.
Shift Pattern
This Role Is a Full-time Role Offering
* Option 1: 37.5 hours per week – Monday to Friday Start window: 8:00am – 10:00am
* Option 2: 37.5 hours per week – Monday to Friday Start window: 10:00am – 11:00am
Please note: 'Start window' means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown.
What You'll Be Doing
As an Sun & Gio Specialist, you'll:
* Support customers with their insurance needs via phone
* Provide clear, helpful solutions tailored to each customer
* Build strong relationships through great service
* Achieve service and sales targets with customer satisfaction at the core
* Resolve enquiries efficiently and confidently
What You'll Bring
We're looking for individuals who have:
* A passion for customer service and a strong desire to help people
* Excellent problem-solving abilities, with the ability to simplify complex information
* Motivation to consistently achieve and exceed targets
* A collaborative mindset and ability to work both virtually and in-person
* Resilience, adaptability, and a proactive approach to learning and development
Training Period
* Our success starts with investing in your growth. You'll complete a 7‑week, full-time, paid training program held at our Toowoomba office, equipping you with everything you need to succeed in the role.
* Please note: You'll be required to work full-time from our Toowoomba office during the training period. Once complete, you'll move to your selected shift pattern and transition to our flexible hybrid working model.
Here's What We Offer
* Salary: $62, % Super + Performance-Based Incentives
* Generous Leave Benefits: Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay)
* Hybrid Working: Enjoy flexibility with a mix of office and work-from-home days
* Work-Life Balance: Prioritise your wellbeing with supportive policies and a culture that values balance
* Staff Discounts: Access exclusive offers from over 400 top retailers, plus discounts on Suncorp brands including AAMI, Shannons, and Apia
* Reward & Recognition: Celebrate your achievements through our reward programs
* Career Development: Ongoing training, coaching, and clear pathways to grow your career
* Community Engagement: Take part in charitable initiatives such as Spirit to Cure
(Please note: Benefits may vary depending on role, level, and location.)
We're hiring now. If this opportunity sounds like a great fit, we'd love to hear from you — apply today.
At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned.