1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Join a Not for Profit who will provide you full training to be successful in your roleFull Time - 4 day work week with Hybrid work (2 days WFH)Access to salary packaging benefits - increase your take home payJoin a Not for Profit who will provide you full training to be successful in your roleFull Time - 4 day work week with Hybrid work (2 days WFH)Access to salary packaging benefits - increase your take home payAbout UsForward Ability Support is a not-for-profit organisation with 60 years history of providing key services to people with spinal cord injuries or similar related health conditions. We are driven to make a brighter and more positive future for our community by supporting people with spinal cord injuries to live their best life. As an organisation we are looking for people who take pride in their work and are committed to excellence.BrightSky Australia is the social enterprise of Forward Ability Support and services the ageing and disability sector with medical consumables and equipment across Australia to the home, businesses and government. All profits go towards supporting Forward's community programs.About The RoleAre you passionate about providing exceptional customer service? Join our Customer Support Team as a Call Centre Agent and make a meaningful impact! In this highly fulfilling role, you will:Be the first point of contact for customer inquiries via phone and emailOffer empathetic support and guidance during phone interactionsUtilise First Call Resolution to ensure our customers receive outstanding serviceThis role is a fantastic opportunity to work Full Time with a unique 4-day work week. Your hours will be 7:30am-5:30pm with a Rostered Day Off on Wednesday OR Thursday, your RDO will be confirmed after onboarding.To help you get started, you’ll initially work 8:30am-4:30pm Mon-Fri for a 1-month training period at our Newington office. Once you’re up to speed, you’ll transition to our 4 day work week with the opportunity to WFH 2 days a week.About YouWe are seeking individuals with a genuine passion for customer service and a love for helping people. If you’re resilient, have a positive attitude, and thrive in a fast-paced environment, we want to hear from you. Reliability and a strong work ethic are key.Experience with disability and related health products is a plus, but if you’re keen to learn, that’s great too!What We’re Looking ForWe are ready to support the right candidate to excel in this role. Ideally, you should have:Genuine and exceptional customer service skillsStrong verbal and written communication abilitiesHigh attention to detailProven problem-solving and critical-thinking capabilitiesAbility to work independently while contributing to team goalsA collaborative mindsetConfidence in working across multiple screens and systemsPrevious experience in a contact centre or the health space is highly desirableWillingness to complete a National Police Check, NDIS Worker Screening Check, and pre-employment health questionnaireThis opportunity is only suitable for candidates with full Australian Work Rights***Internal applicants of Forward and BrightSky must inform their current Manager of their intention to apply for a role before submitting their application*Desirable But Not EssentialProficiency in Microsoft Suite, Zendesk, and SAPUnderstanding of the disability sector or experience living with a disabilityEnjoy the Benefits!Permanent Full Time opportunity for a 4 day work week - have 3 days off every week!Access to salary packaging to receive up to $15,900 of your salary tax-free meaning more take-home payAdditional tax benefits available (up to $2650 meal/entertainment benefit plus Novated Leasing, plus a number of available tax benefits each FBT year)Conveniently located workplace with public transport options or parking in neighbouring streetsAt the doorstep to a variety of cafes and shopsIf you’re ready to take on this rewarding role and contribute to our team, apply now!Forward Ability Support is an EEO Employer and people from culturally and linguistically diverse backgrounds are encouraged to apply. 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