Job Title:
Site Manager
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About the Role:
This role requires a strong leadership presence to manage day-to-day operations of our store, including customer service, team training and development, rostering, stock management, reporting, and adhering to health and safety policies and procedures.
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Key Responsibilities:
* Customer Service: Deliver exceptional customer experiences by providing efficient and friendly service, resolving issues promptly, and ensuring high levels of customer satisfaction.
* Team Training and Development: Develop and implement training programs to enhance staff skills and knowledge, promoting career growth and professional development.
* Rostering and Scheduling: Manage staff rosters to ensure adequate coverage, meeting business needs while considering employee work-life balance.
* Stock Management: Maintain accurate inventory records, monitor stock levels, and implement effective stock control measures to minimize losses and maximize sales.
* Reporting and Analysis: Compile and analyze data to identify trends, opportunities, and areas for improvement, providing actionable insights to inform business decisions.
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Requirements:
To succeed in this role, you will need:
* Leadership Experience: Proven track record of leading teams in retail or hospitality environments.
* Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, staff, and stakeholders.
* Candidate Requirements: Passion for driving your own career and others forward, with well-developed interpersonal skills.
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What We Offer:
We value:
* Exceptional Customer Service: A commitment to delivering outstanding customer experiences.
* Teamwork: A collaborative approach to achieving business objectives.
* Adaptability: The ability to adapt to changing circumstances and priorities.
* Attention to Detail: High standards of accuracy and attention to detail in all aspects of work.
* Collaborative Work Environment: A culture that promotes open communication, respect, and empathy among team members.
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Next Steps:
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service and leading high-performing teams, please note that you will be required to confirm your Australian working rights and provide a current police clearance certificate.