We are currently seeking a vibrant and customer focused individual to join our Reservations team. If you are a confident communicator with a passion for delivering exceptional service this could be the perfect opportunity for you.
As a Reservations Agent you will play a key role in managing bookings across the Resort. You'll be the first point of contact for guests handling room inquiries reservations confirmations and addition you'll assist with yield management to ensure we maximise occupancy and revenue.
You'll also be fully knowledgeable about the hotels facilities services packages and specials enabling you to provide tailored recommendations and build genuine connections with both new and returning guests using guest history to enhance their experience.
This is an active position involving:
* Efficiently and accurately process all guest reservations
* Provide up-to-date and detailed information on hotel facilities special offers and promotions
* Ensure all guest records and reservation details are accurately updated and maintained
* Assist guests with reservation inquiries in a prompt and courteous manner
* Consistently provide exceptional customer service to enhance guest satisfaction
* Offer a personalised and memorable experience tailored to each guests needs
Maintain effective communication and positive working relationships across all hotel departments
Qualifications
* Previous experience in a customer service or reservations role
* Excellent communication and interpersonal skills
* Ability to multitask whilst ensuring exceptional attention to detail
* Immaculate presentation and grooming standards
* A passion for sales and promotion
* High level of creativity with local knowledge
* Strong attention to detail and a commitment to guest satisfaction
* A proactive can-do attitude with a friendly and outgoing personality
* Flexibility to work a variety of shifts including weekends mornings and evenings
If you are looking to further your career in a luxury hotel apply today!
Additional Information
As part of Accor one of the worlds leading hospitality groups we offer global career pathways exclusive Ambassador benefits and access to industry-renowned training through the Accor Hotels Academy.
We offer
* Discounts off food & beverage at Accor properties worldwide
* Generous Accommodation discounts at over 4500 Accor properties across 110 countries.
* Professional Training and Development through the Accor hotels academy
* Work travel and promotion opportunities across the Accor Brand
* A commitment to diversity and inclusion with a focus on attracting and promoting diverse talent.
Remote Work
No
Employment Type
Full-time
Key Skills
* Active Directory Administration
* English Language
* Access Control
* Jpa
* Legal Support
* Airlines
Experience
years
Vacancy
1
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