High-Quality Service Delivery Specialist
The RSL Queensland organisation has a dynamic environment, offering innovative programs and initiatives that support veterans and their families. We aim to provide care, commemoration, and camaraderie.
You'll have access to advanced technology, skilled colleagues, engaging projects, and the opportunity to expand your career while making a meaningful difference in veterans' and their families' lives.
* Supportive work culture;
* Adequate work-life balance through flexible arrangements;
* Resources and autonomy to excel in your role;
This role ensures seamless delivery of services within the Digital & Business Solutions Department by managing development deliverables and meeting business needs.
1. Organise daily meetings, sprint planning, and retrospectives to facilitate team collaboration.
2. Coach team members on self-management principles and best practices.
3. Communicate work progress, risks, and issues to stakeholders.
4. Promote continuous improvement through regular feedback sessions.
Requirements:
* 5+ years' experience in ICT;
* 2+ years in project management or coordination roles;
* Excellent communication skills;
* Strong customer service skills;
* Ability to manage tasks efficiently under pressure;