From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a store, distribution centre, manufacturing site, or on the road, you’re an important part of an Aussie icon at the heart of the nation.
About the role
Reporting to the Store Manager, you’ll have full accountability for the day-to-day running of the customer service department and front of store operations. With responsibility for our checkouts and customer service desk, you’ll take pride in contributing to a store which is exceptionally presented, welcoming, and engaging for our customers, team members, and the local community.
About you and your skills
Previous experience working in a fast-paced customer-facing environment
Proven leadership experience, including leading, coaching, and developing your team to meet sales targets, manage costs, and handle rostering requirements
Ability to maintain excellent service standards, ensuring the checkout area is clean and safe for both team members and customers
Commitment to driving a one-team culture that prioritizes team members’ health, safety, and wellbeing
Customer obsession and a continual effort to better understand our diverse customers to ensure an outstanding shopping experience
What’s in it for you?
More cash staying in your pocket: Eligible team members receive a 5% discount year-round on supermarket and liquor online and in-store purchases. Additional double discount periods (10%) are offered throughout the year, along with exclusive hotdeals for team members.
Reward through recognition: Recognition via our digital platform ‘mythanks’, where you can earn points to redeem for gifts and electronic gift cards from various retailers.
Structured and long-term learning pathway: Comprehensive induction, management, and leadership training to support your growth in this role and beyond.
Novated car leases: Access to novated leasing for eligible team members seeking a new vehicle.
Investment in your future: Opportunity to become a part-owner of the Coles Group through our annual team member share plan, allowing pre-tax salary sacrifice deductions for shares.
Paid parental leave: Support for balancing work and family with paid parental leave for permanent team members.
About the recruitment process
We’re committed to building a gender equitable, diverse, inclusive, and welcoming team that reflects the communities we serve. We prioritize creating a safe and respectful workplace and encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people of all ages, cultures, abilities, sexual orientations, and gender identities.
We support candidates with disabilities through our recruitment process. For more information, visit the ‘Our Recruitment Process’ section on our careers site or contact us at inclusionrecruitment@coles.com.au.
Job ID: 155661
Employment Type: Full time
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