Job Description
The Operations Support Officer - Audit and Registration Operations provides high-level administrative support to the Audit Operations team and Registration Operations section.
This role supports the operations teams to develop schedules, plan activities, administer travel arrangements and coordinate the provision of administrative support to an audit section to enable those activities.
* Coordinate scheduling and logistical arrangements for audit related activities, including travel booking and associated administrative support.
* Enter, manage and share regulatory information accurately within Commission systems to support quality assurance activities and reporting processes.
* Maintain accurate and timely records, including filing and version control, in accordance with Commission standards.
* Apply sound administrative practices to maintain accurate data integrity, support internal reporting and ensure consistent access to operational information across the section.
* Respond to routine enquiries from stakeholders and escalate complex queries to appropriate team members whilst maintaining professional relationships to support operations and efficient information flow.
* Undertake a range of administrative activities, including managing correspondence, calendar management and coordination, organising meetings and preparing meeting records to support daily team operations.
* Support project related tasks and team initiatives as required, contributing to operational outcomes that align with Commission priorities.
* Contribute to continuous improvement initiatives to assist building and growing team capability.
Key Responsibilities
Assist with coordinating the delivery of the Commission's registration and audit program, provide operations support to staff across the Registration and Audit sections.
Collate and triage provider applications and referrals ensuring efficient processing in line with approved procedures.
Assist in coordinating the publishing of regulatory information on the Commission's website, including maintaining the Provider Register.
Support the registration operations section and leadership team to meet agreed priorities through administrative and procedural coordination of regulatory activities.
Support quality assurance processes by managing accurate storage, uploading and communication of regulatory information across Commission systems.
Build and maintain working relationships with stakeholders and liaise on moderately complex operational and administrative matters, escalating as required.
Contribute to maintaining and enhancing work practices, procedures, systems, and controls that support consistent regulatory outcomes and alignment with registration requirements.
Maintain accurate records and support data integrity across systems and processes to enable consistent regulatory outcomes, enhance the accuracy, efficiency and alignment of established operational workflows within the Audit group.
Undertake routine administrative tasks, including email correspondence management, calendar coordination, and meeting support such as minute-taking and secretarial requirements.
Assist in delivering projects and operational initiatives aligned with the Commission priorities under limited supervision.
Contribute to continuous improvement and demonstrate initiative to enhance the capabilities and outcomes of the Audit group.