- Join a global company with a great culture
Competitive remuneration + benefits on offer
Drive excellence and quality within a growing business
About the Opportunity
We are seeking an enthusiasticQuality & Improvement Auditor who will ensure that quality standards and procedures are met and aligned with customer service expectations.
The position is required to verify compliance with policies, procedures and requirements, and assist the Quality & Risk Manager to determine measures and improvements required for a robust Quality Assurance (QA) environment.
About You
We are looking for an individual who has a real passion for delivering an optimum customer experience for both our clients and customers.
You will be experiencedin managing general insurance claims, preferably in loss adjusting, with knowledge of both residential and commercial property claims, to understand, what ‘good’ looks like and you will then review the success of our operations, in delivering to that standard.
Communication will be a strength,where you can convey key information clearly, through verbal and written mediums and you will have the ability to develop, review, and maintain metrics and quality reviews.
Key Responsibilities
Build and maintain strong and effective relationships with all stakeholders
Provide practical recommendations that are solutions focused and aligned to Customer needs
Promote service excellence within Crawford
Carry out quality and performance file audits and recommend corrective actions to ensure delivery of best practice
Provide effective feedback and coaching to Senior Managers to build continuous improvements for the customer into the claims lifecycle.
Produce trend analysis and make recommendations to improve quality whilst maintaining high standards of operation
Ensure the Company has appropriate systems of work in place and actively monitor and evaluate effectiveness
Contribute to the implementation of the Work, Health and Safety management plan in conjunction with HR team
Conduct inspections and workplace assessments where risks are identified
Work in liaison with HR to foster and develop a positive culture supporting best practice for WHS across the Company
Effectively prioritise work and meet deadlines.
Communicate clearly and professionally
Respond to requests for information, emails and telephone calls promptly and professionally
Respond to changing circumstances by being innovative and altering behaviour to fit different situations; learn new skills, perform work in different ways
Prepared to be versatile and prioritise focus according to business needs
Work cooperatively with others and build effective working relationships to accomplish common team goals and objectives
Demonstrate a willingness to transfer knowledge and skills as appropriate
Key Requirements
General insurance experience, preferably including experience in a loss adjusting role
Demonstrated high level communication and analytical skills
Demonstrated ability to develop, review, and maintain metrics and quality audits
Highly motivated and self-directed
Ability to build relationships and meet deadlines
To produce high quality work
Excellent verbal and written communication skills
Analytical, numerate and accurate
Strong work ethic and positive team attitude
Proficiency with Microsoft Office suite of products including Word and Excel
Qualification in a relevant discipline preferred
Experience applied in a Customer service industry preferred.
About Crawford
Crawford is the world’s largest publicly listed claims management company operating in more than 70 countries. Crawford has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.
Crawford offers services across the entire claim lifecycle – from ‘first notification of loss’ through to litigation for a wide variety of clients by providing the following services:
- Loss adjusting – property, major and complex loss, catastrophe response
- Third party administration (Crawford TPA is a Lloyd’s accredited provider)
- Forensic accounting including business interruption expertise
- Cyber response
- Managed repair services (Contractor Connection)
- Quantity surveying, forensic engineering & building consultancy (CRD Building Consultants)
- Legal services (HBA Legal)
To learn more about Crawford, please visit
Crawford is committed to being an inclusive workplace that employs and retains the best and most diverse talent. We value diversity of thought, experience and perspective and aim to create a workplace where our people feel valued, respected, and empowered. We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds regardless of gender identity, age, sexual orientation, disability, or ethnicity.
It is the policy of Crawford that all successful employees consent to a national police check.
Interested? Please submit a short cover letter explaining why you are suitable for the role along with your resume.
Job Info
- Job Identification 2325
- Job Category Non Fee Earning
- Posting Date 06/22/2025, 11:28 PM
- Job Schedule Full time
- Locations Level 12, 100 Wickham Street, Fortitude Valley, QLD, 4006, AU
Level 12, 100 Wickham Street, Fortitude Valley, QLD, 4006, AU
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📌 Quality & Improvement Auditor
🏢 Crawford Group
📍 Geelong